Customer Quality Complaints Specialist

SWM International; Greenfield (MA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) savings plan with company match

Paid vacation and personal time off

Employee assistance programs

Job summary

Mativ Holdings, Inc. seeks a Customer Complaint Lifecycle Specialist to drive complaint processes from intake to closure. You will coordinate with cross-functional teams to investigate issues, identify root causes, and implement corrective actions.

The role requires clear communication with customers and internal partners, plus data-driven reporting. Responsibilities include data analysis, tracking trends, and ensuring timely closure in compliance with ISO/regulatory standards.

Qualifications

• Education: high School diploma or equivalent work experience.
• Experience: 2 to 3 years in customer service or a quality/regulatory environment.
• Communication: Excellent verbal and written communication with high emotional intelligence and patience.

Responsibilities

• Intake: review new complaints and obtain necessary information.

Skills

Excellent communication

Emotional intelligence

Patience

Interpersonal skills

Detail-oriented

Education

High School diploma or equivalent

Tools

Excel

Outlook

Word

Syteline

Infor LN

Job description

Mativ Holdings, Inc. seeks a Customer Complaint Lifecycle Specialist to drive complaint processes from intake to closure. You will coordinate with cross-functional teams to investigate issues, identify root causes, and implement corrective actions.

The role requires clear communication with customers and internal partners, plus data-driven reporting. Responsibilities include data analysis, tracking trends, and ensuring timely closure in compliance with ISO/regulatory standards.