Customer Quality & CAPA Engineer (8D & Data-Driven)

Vertiv Corporation; Pelzer (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv Corporation is seeking an experienced Quality Engineer to drive issue resolution and field quality improvements. You will interface with customers, report performance metrics, and present 8D analyses.

You will organize cross-functional teams to apply structured problem solving and CAPA actions, coordinating with Engineering, Service, Manufacturing, Sales, and Supplier Quality. The role emphasizes RCA, containment, and rapid corrective actions, with ongoing analytics using Excel, SQL, and

Qualifications

• BA or BS in Engineering or technical field required.
• 8+ years of professional engineering quality related experience.
• Experience with 8D problem solving or similar techniques.
• Strong communication, organizational and analytical skills.

Responsibilities

• Develop 8D and Customer reports on reported issues.
• Communicate investigations outcomes internally and externally.
• Lead cross-functional teams to implement corrective actions.
• Evaluate corrective actions for effectiveness and track.
• Ensure RCA, CAPA executed and tracked.
• Present reports to management and customers.
• Create analytic reporting using Excel, SQL, and Power BI.
• Visit customers to understand issues and document improvements.

Skills

Communication skills

Analytical skills

Organizational skills

Interpersonal skills

Multi-tasking

Education

BA or BS in Engineering or Technical Field

Tools

Excel

PowerPoint

Vertiv system applications

Job description

Vertiv Corporation is seeking an experienced Quality Engineer to drive issue resolution and field quality improvements. You will interface with customers, report performance metrics, and present 8D analyses.

You will organize cross-functional teams to apply structured problem solving and CAPA actions, coordinating with Engineering, Service, Manufacturing, Sales, and Supplier Quality. The role emphasizes RCA, containment, and rapid corrective actions, with ongoing analytics using Excel, SQL, and