Customer Project Manager L3

HCLTech; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Cisco is seeking an experienced Project Manager to lead large, complex customer projects, ensuring on-time, on-budget delivery of transactional and subscription initiatives. You will provide strategic direction, align business objectives, and drive profitability with stakeholder accountability across the delivery team.

You will coordinate with presales, customers, and third-party resources, maturing project management practices and enabling continuous improvement.

Qualifications

• Proven ability to manage large, complex customer projects end-to-end.
• Strong stakeholder management and communication skills.
• Experience with budgets, forecasting and financial tracking.
• Knowledge of change control processes and risk mitigation strategies.
• Ability to identify opportunities for additional business with customers.

Responsibilities

• Manage projects to deliver customer business outcomes for transactional and subscription projects
• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
• Perform overall project-level planning and lead execution
• Provide vision, strategy and business objective alignment to lead end-to-end project implementation
• Responsible for project metric tracking, and managing project financials and profitability
• Identify opportunities for additional business and provide input to presales and renewal evaluation
• Identify risk, issues and develop risk response strategy
• Lead the execution of contract Change Management process
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community
• Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
• Ensure scope and Change Management are in place for the project duration
• Ensure key stakeholder status reporting
• Risk, issue, communications management
• Mentor junior Project Management team members
• Participate in, or lead internal strategic or process improvement initiatives
• Typically focused on 1-2 large, complex customer projects
• When required, acts as Service Transition Lead within the presale's environment

Skills

Project leadership

Customer communication

Budget management

Risk management

Change management

Presales input

Renewal evaluation

Job description

• Manage projects to deliver customer business outcomes for transactional and subscription projects
• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
• Perform overall project-level planning and lead execution
• Provide vision, strategy and business objective alignment to lead end-to-end project implementation
• Responsible for project metric tracking, and managing project financials and profitability
• Identify opportunities for additional business and provide input to presales and renewal evaluation
• Identify risk, issues and develop risk response strategy
• Lead the execution of contract Change Management process
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities:

• Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
• Ensure scope and Change Management are in place for the project duration
• Ensure key stakeholder status reporting
• Risk, issue, communications management
• Mentor junior Project Management team members
• Participate in, or lead internal strategic or process improvement initiatives

Scope:

• Typically focused on 1-2 large, complex customer projects
• When required, acts as Service Transition Lead within the presale's environment