Customer Project Manager - L2

HCLTech; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Cisco is seeking a seasoned Program/Project Manager in the United States to lead end-to-end delivery for multiple medium to large projects for Cisco customers. You will own planning, execution, and governance, ensuring projects meet time, budget, and quality targets while maximizing customer satisfaction.

You will drive project metrics, manage financials, mentor junior PMs, and collaborate with presales for additional opportunities.

Qualifications

• Must lead customer and project teams to on-time, on-budget delivery.
• Strong focus on quality and customer satisfaction.
• Ability to drive project metrics and financials.

Responsibilities

• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction.
• Perform overall project-level planning and lead execution.
• Provide vision, strategy and business objective alignment to lead end-to-end project implementation.
• Responsible for project metric tracking, and managing project financials and profitability.
• Identify opportunities for additional business and provide input to presales and renewal evaluation.
• Identify risk, issues and develop risk response strategy.
• Lead the execution of contract Change Management process.
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program.
• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community.

Skills

Leadership

Project Management

Stakeholder Management

Mentoring

Financial awareness

Job description

• Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
• Perform overall project-level planning and lead execution
• Provide vision, strategy and business objective alignment to lead end-to-end project implementation
• Responsible for project metric tracking, and managing project financials and profitability
• Identify opportunities for additional business and provide input to presales and renewal evaluation
• Identify risk, issues and develop risk response strategy
• Lead the execution of contract Change Management process
• Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities:

• Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
• Ensure scope and Change Management are in place for the project duration
• Ensure key stakeholder status reporting
• Risk, issue, communications management
• Mentor junior Project Management team members

Scope:

Typically focused on 2-4 medium to large customer projects