Customer Project Manager Assc

StandardAero; Augusta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation bonus

Sign-on bonus

Healthcare insurance

401(k) match

Paid time off

Annual bonus

FSA (H&DC)

Disability insurance

Life & AD&D insurance

Career development

Job summary

StandardAero Augusta is seeking a Customer Project Manager Associate, Airframe to direct day-to-day operations and act as the main liaison between customers and Crew Chiefs. The role focuses on achieving on-time delivery, coordinating cross-functional teams, and maintaining project performance across multiple aviation clients.

You will drive program plans, track milestones, budgets, and change orders while promoting company capabilities and ensuring compliance with quality and SMS policies.

Qualifications

• Experience in Business Aviation or an MRO environment.
• Minimum 3 years of Project Management experience in Aviation.
• Proficiency with Salesforce (CRM) and Microsoft Office (MS Project/ SharePoint/Excel/ Outlook).
• Must be available to work onsite Monday-Friday at Augusta, GA facility.
• Demonstrated ability to lead teams in a matrix environment (without direct reporting responsibility).
• Authorized to work in the U.S. without sponsorship.
• High School Diploma or GED equivalent.

Responsibilities

• Act as the primary point of contact between customers and Crew Chiefs for project objectives.
• Manage approximately five clients at a time across multiple projects.
• Establish detailed operational objectives and action plans to meet goals.
• Develop and oversee program plans and schedules with milestones.
• Use control systems and reports to measure progress (schedules, budgets, orders, labor, CCO).
• Identify challenges and implement corrective actions promptly.
• Ensure contract commitments are met per customer agreements.
• Coordinate activities across production, procurement, quality, logistics, and admin.
• Obtain customer approvals for scope changes and overtime as needed.
• Provide alternative solutions and recovery strategies for deviations.
• Drive sales by informing customers about capabilities and pricing incentives.
• Prepare quotations and manage warranty claims and programs.
• Review invoices for accuracy and contract compliance.
• Investigate and resolve customer concerns with internal teams.
• Ensure compliance with quality, SMS policies.

Skills

Team leadership

Communication

Project coordination

Customer relations

Education

High School Diploma or GED

Tools

Salesforce (CRM)

MS Project

SharePoint

Excel

Outlook

Job description

Build An Aviation Career You’re Proud Of!

Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.

Job Description

Customer Project Manager Associate, Airframe

Build An Aviation Career You’re Proud Of!

Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.

At StandardAero Augusta’s Business Aviation MRO, we perform heavy maintenance on 27 models of corporate aircraft, while our Engine Shop performs comprehensive overhauls on Honeywell engines and APUs. Our facility supports an extensive range of aircraft models, including Dassault Falcon, Hawker, Bombardier Challenger, Gulfstream, and Embraer.

What You’ll Do

• Act as the primary point of contact between customers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
• Manage approximately five (5) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
• Establish detailed operational objectives and action plans to meet project performance goals.
• Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
• Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
• Identify potential project challenges and implement corrective actions in a timely manner.
• Ensure all company contract commitments are met and executed per customer agreements.
• Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
• Obtain customer approvals for work scope changes and overtime as needed.
• Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
• Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
• Prepare customer quotations and administer warranty claims and special programs.
• Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
• Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
• Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.

Position Requirements

• Must have experience in Business Aviation or an MRO environment
• Minimum 3 years of Project Management experience in Aviation
• Proficiency with Salesforce (CRM) and Microsoft Office (MS Project/ SharePoint/Excel/ Outlook)
• Must be available to work onsite Monday-Friday at our Augusta, GA (AGS) facility
• Demonstrated ability to lead teams in a matrix environment (without direct reporting responsibility)
• Must be authorized to work in the U.S. without sponsorship
• High School Diploma or GED equivalent

Preferred Characteristics

• Experience working with Hawker, Gulfstream, Challenger, Falcon, and/or Embraer corporate aircraft.
• Specialized certifications/training from aircraft manufacturers, OEM suppliers, FlightSafety, technical schools and/or CAE.
• Experience working in a Business Aviation MRO
• Strong business and financial acumen relevant to aviation, billing, and financial statements.
• Strong organizational, analytical, and decision-making skills with situational awareness.
• Excellent verbal and written communication skills, including presentation skills.
• Strong customer relations and conflict resolution skills.

Benefits That Make Life Better

• Relocation and Sign-on Bonus Eligible
• Comprehensive Healthcare Insurance
• 401(k) with a 5% company match, immediately vested.
• Paid Time Off accrued from day one
• Annual Bonus opportunities
• Health & Dependent Care Flexible Spending Accounts
• Short & Long-Term Disability Insurance
• Life & AD&D Insurance
• Career development and cross-training opportunities

#BIZAV

About Us

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

About The Team

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.