Customer Project Manager

Materion; Westford (MA); On-site; USD 109,000 - 141,000; Full time

Job summary

Materion is seeking a Customer Project Manager/Commercial Project Manager-Key Accounts to oversee large, high-value customer projects, including contract reviews, RFQs, and quotations. You will ensure projects are properly scoped, delivered on time, and within budget, while aligning pricing and margin strategy with the Commercial Director.

You will collaborate across Operations, R&D, Quality and other units to develop roadmaps for key accounts, present progress to customers, manage milestones

Qualifications

• Bachelor's degree or higher in engineering, optics, physics, or related field.
• 7+ years in product management or B2B sales with tech products.
• Experience in optics companies and production technology is preferred.

Responsibilities

• Execution of projects: Organizational, technical and financial leadership for execution of large customer projects.
• Prepare price proposal and present to customers.
• Align pricing and margin strategy with Commercial Director.
• Development of market opportunities and build relationships with key customers.
• Present company capabilities at customer meetings and manage milestones/forecasts.

Skills

Project management

B2B sales / account management

Optical/photonic knowledge

Education

University degree in engineering, optics, physics, or similar

Job description

At Materion, everyone is included, respected and offered opportunity to grow. Join us! As Customer Project Manager/Commercial Project Mangaer-Key Accounts you are responsible for maintaining and growing our customer base, including contract reviews, RFQs, and quotations. You ensure that key projects i.e. orders with high organizational and technical complexity and high revenue volume are properly scoped, delivered on time and within budget. You contribute to the development of the Life Science and Industrial market strategy by the Commercial Director and you develop key customer roadmaps. You foster smooth communication across functional units (Operations, R&D, Quality etc.) as needed to provide optimum solutions for customer projects in the quotation and execution process.

Essential Duties and Responsibilities

• Execution of projects: Organizational, technical and financial leadership for execution of large customer projects.
• Preparing work packages (deliverables) for operations and R&D and finalizing the work packages with R&D and operations to hand over the responsibility for execution.
• Presenting project progress and results to customers.
• Organization and management of projects meetings with customers and suppliers.
• Manage Milestone execution and financial forecast.
• Management of quotes and proposals: Responsible for maintaining and growing our customer base, including contract reviews, RFQs, and quotations.
• Check and evaluate customer needs and specifications.
• Check feasibility and manufacturing expenses with R&D and Operations.
• Prepare price proposal and present to customers.
• Align pricing and margin strategy with Commercial Director.
• Development of market opportunities: Identify strategic initiatives within market.
• Build and nurture strong relationships with key customers, and partners to ensure long-term business success.
• Present company global technical capabilities at customer meetings and exhibitions.
• Stay abreast of industry trends, competitor activities, and market developments.
• Support development of strategy by Commercial Director and develop roadmaps for current and future key customers.
• Lead technically complex projects or high value projects.
• Manage quotations/proposals and presents to customers.
• Manage and Monitor Milestone execution and financial forecast for customer projects.
• Strategic customer management under the direction of the Commercial Director (e.g. understand customer corporate strategy and embed into Materion commercial strategy).
• Voice customer expectations / complaints / appreciation to Product Management and Operations.
• Gain market intelligence and identify strategic market products.
• Work with Market/Ops/R&D leaders to define customer roadmap (Products, Technology & Capability, Capacity).
• Work with Product Management to align pricing strategy.
• The performance indicators are: Budget achievement – Revenue, volume and timing, Margin for managed projects Customer satisfaction scorecard & Audit ratings Order intake.

Education – Indicate the level of education required and preferred for this position, including major area of study, special training & certifications Required; University degree in the field of engineering, optics, physics, or similar, with experience in the field of production technology or process engineering and business management education Experience – Describe experience required and preferred, including years of experience. Experience can include types of work, prolonged schooling, environments or situations/settings

Experience

• Over 7 years of experience in Product management and/or B2B Sales/Account Management with technology-based products.
• Over 5 years of work experience in high technology areas, preferably within the Optical Sensor / Photonics market and/or alternatively in Life Science and/or Industrial markets.
• Experience in working at optics companies, preferably through education or working at well-known first-class production technology companies.

Knowledge, Skills and Abilities

• The ability to acquire basic knowledge of optical thin film coatings, structuring processes, assembly processes and corresponding modern process technology and measurement technology.
• The ability to combine technical complexity and business results-oriented requirements.
• Potential to understand cultural aspects in Europe, Americas & Asia and ability to cooperate with colleagues / teams / customers from these regions to drive growth.
• Affinity to work with global teams.
• Willingness to travel worldwide for site or customer visits and to take part in international trade fairs and exhibitions.
• Basic knowledge in optical coating/vacuum technology or optics manufacturing and production technology.

Salary range

108,900.00 - 141,400.00* *The salary range listed is a guide for this position and may vary depending on experience, education, geographic location, and other qualifications. The final offer will be determined based on the candidate's individual merits and the company's compensation policies.

The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR). The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion’s determination that it will be able to obtain an export license in a time frame consistent with Materion’s business requirements.

Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace.

Traded on the New York Stock Exchange (NYSE: MTRN) and headquartered in Cleveland, Ohio, Materion has over 3,500 global employees in 32 countries with an expanding footprint growing each and every day.