Customer Project Manager

MSCCN; Fort Wayne (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

MSCCN in Fort Wayne, IN is seeking an experienced Project Manager for aircraft maintenance. You will serve as the customer primary point-of-contact, coordinating quotes, invoices, progress updates, approvals, and debriefs on work packages, with opportunities to upsell additional work.

You will manage schedules through aircraft delivery, monitor workflow for on-time, within-budget performance, and lead status meetings with Planning, Invoicing, and Materials.

Qualifications

• Minimum 5 years of experience in aircraft maintenance or a substantially similar environment.
• Strong verbal and written communication skills with the ability to interact with customers and multiple departments.

Responsibilities

• Serve as the customer primary point of contact in daily communications, coordinating quotes, preliminary invoices, progress updates, approvals and debriefs on work packages.
• Manage project work across multiple aircraft, identify risks, and manage constraints; price codes, work orders, labor charges, and pro forma invoices.
• Execute and maintain schedules through aircraft delivery, monitor workflow to keep on schedule and within budget, and lead status meetings with all departments.
• Assist and coordinate special programs with Planning, Invoicing and Materials; review and sign final customer invoices as needed.
• Conduct post-work package follow-up and ensure customer satisfaction; meet or exceed financial objectives and manage DPRs and payment terms.

Skills

Customer liaison

Project management

Schedule coordination

Budget management

Communication skills

Regulatory knowledge FAA/EASA/TC

Interpersonal skills

Upselling/customer relationship

Tools

MS Office

ERP systems

Job description

What are your contributions to the team?

• Adhere to Bombardier General Work Requirements.
• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
• Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft
• Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer

Required Experience

How to thrive in this role?

• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• Strong verbal and written communications skills.
• Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• Typically a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience.
• Typically a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
• Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
• Working knowledge of aircraft maintenance inspection programs.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.