Customer Project Manager

Eagleview; City of Rochester (NY); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Bonus potential 10%

Job summary

Eagleview is seeking a Customer Project Manager to supervise projects from planning through delivery in a fast-paced Operations PMO. The role requires strong communication, organization, and the ability to quickly learn new technologies, with hybrid work out of Rochester, NY.

The successful candidate will coordinate between project teams, manage schedules, and ensure customer satisfaction while supporting revenue recognition and reporting.

Qualifications

• Bachelor's degree or equivalent work experience is required.
• 1–2 years of project management, GIS, or similar experience.
• Strong communication and organizational skills; capable of independent work.

Responsibilities

• Supervise projects from planning through delivery and ensure deliverables, requirements, and schedules meet customer expectations.
• Liaise between project members and stakeholders to communicate milestones and progress.
• Plan and facilitate project meetings; prepare agendas, notes, and summaries.
• Monitor task completion and identify at‑risk items, developing mitigation plans.
• Maintain relationships with clients and coordinate details with Sales, Contracts, Processing and Production.

Skills

Project management

Communication

Organization

Team player

Adaptability

GIS experience

ArcGIS familiarity

Education

Bachelor's degree or equivalent

Tools

MS Office

ArcGIS

Salesforce

Job description

Eagleview, the leader in aerial imagery, is hiring a Customer Project Manager in our Operations PMO.

We are a fast-paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.

The Customer Project Manager will supervise projects from planning through delivery. Liaises between project members to assure deliverables, requirements, and schedules are communicated to meet customer expected delivery dates. PMO utilizes Cloud Coach to plan project timelines, tasks, milestones, and completion dates.

In this role, you will communicate schedules and changes to all stakeholders. Plan and facilitate project meetings to align the project workforce to methods and goals and to track project tasks. Prepare agendas, meeting notes, and project summaries. Monitor task completion status to identify at-risk project tasks and to evolve mitigation plans.

This is a full-time hybrid role based out of our Rochester, NY office with a base salary range of $56,000-$70,000 and a bonus potential of 10%

• Supervise and facilitate the flow of information to internal and external customers, including, but not limited to, contract details, deliverables, project status, project history, timelines, and image quality
• Organize and track tasks within the projects to meet basic project deadlines
• Risk management and mitigation with support from the manager or peers
• Provide clear and frequent communication and updates both internally and externally to drive a positive project outcome
• Evolve and maintain a relationship with clients
• Coordinate project details, expectations, and issues internally with Sales, Contracts, Processing, and Production departments
• Track project status and communicate that status internally and externally
• Supervise environmental alerts as they pertain to quality control
• Support Program Managers’ overall reporting by providing project-level detail and status
• Successfully plan, organize, and supervise all phases of a project to assure customer satisfaction, ensuring appropriate and timely revenue recognition with internal stakeholders
• Disaster Response Program rotating team coverage weeknights and weekends
• Bachelor's degree or equivalent work experience
• 1 - 2 years project management, GIS, or similar experience

Preferred Skills & Experience

• MS Office proficiency
• Experience with Project Management or similar work experience
• Previous Geospatial experience
• Trustworthy and an excellent team player- provides mentorship to less experienced department members, shares tips/skills to help the department work more efficiently, and promotes a supportive environment for all colleagues
• Demonstrates a robust work ethic- acts as an owner and takes on challenges
• Excellent organizational and planning skills- ability to keep accurate, detailed records and communicate project needs in a timely manner
• Ability to work efficiently and respond quickly to internal and external inquiries
• Demonstrates flexibility and adaptability- ability to switch gears when priorities and workloads change in a dynamic work environment
• Resourceful- ability to quickly learn new applications such as ArcGIS (i.e., ESRI's ArcMap), database programs, and Salesforce.com
• Punctuality and willingness to work until the task is completed

Core Competencies

The successful candidate will demonstrate strength in the following competencies as well as foundational competencies, which can be found here:

• Drive & Follow Through - Takes initiative and turns ideas into action.
• Adaptability in Uncertainty - Adjusts quickly and performs through change.
• Customer-Centered Mindset - Puts customer needs at the center of decisions.
• Judgment & Problem Solving - Makes sound decisions and solves problems effectively.
• Role-Specific Expertise - Applies strong functional expertise to deliver results.
• Results Accountability - Owns outcomes and delivers on commitments.
• Work Prioritization & Execution - Focuses on priorities and delivers on time.