Customer Project Manager

Aumovio; Auburn Hills (MI); On-site; USD 95,000 - 135,000; Full time

Job summary

AUMOVIO in Auburn Hills, MI, seeks a Customer Project Manager to be the primary contact for customers, guiding complex projects from initiation through completion. You will coordinate cross-functional teams, ensure customer satisfaction, and deliver projects on time and within budget.

The ideal candidate has a Bachelor degree and 7+ years in project or account management, with outstanding communication and a proven ability to juggle multiple priorities while maintaining attention to detail and

Qualifications

• Bachelor degree required.
• 7+ years of project or account management experience.
• Ability to manage multiple projects with attention to detail.
• Strong interpersonal and communication skills.
• Excellent time management and organizational skills.
• Experience with budget management and cost tracking.
• Experience with risk management and mitigation strategies.
• Authorized to work in the U.S. without sponsorship.
• Relocation not offered.

Responsibilities

• Manage end-to-end project delivery for assigned customer accounts.
• Serve as primary liaison between customers and internal teams.
• Develop comprehensive project plans with timelines, resources, and risk mitigation.
• Monitor progress and provide regular status updates to stakeholders.
• Identify risks and implement proactive solutions to minimize delays or cost overruns.
• Coordinate with engineering, operations, and quality assurance for seamless execution.
• Maintain detailed project documentation and ensure compliance with company standards.
• Conduct project reviews and lessons-learned sessions to improve processes.
• Customize project approaches to meet individual customer needs.

Skills

Project management

Customer account management

Budget management

Risk management

Cross-functional coordination

Excellent communication

Time management

Decision making under pressure

Education

Bachelor degree

Tools

Planisware

Jira

CRM systems

Job description

Job Description

We are seeking a Customer Project Manager to join our team in Auburn Hills, United States. In this role, you will serve as the primary point of contact for our customers while managing complex projects from initiation through successful completion. You will coordinate cross-functional teams, ensure customer satisfaction, and deliver projects on time and within budget. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a commitment to exceeding customer expectations.

• Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements
• Serve as the primary liaison between customers and internal teams, maintaining clear and consistent communication throughout the project lifecycle
• Develop comprehensive project plans, including timelines, resource allocation, and risk mitigation strategies
• Monitor project progress, track key performance indicators, and provide regular status updates to stakeholders and customers
• Identify potential risks and issues early, implementing proactive solutions to minimize project delays or cost overruns
• Coordinate with cross-functional teams including engineering, operations, and quality assurance to ensure seamless project execution
• Manage customer expectations and address concerns promptly, fostering long-term relationships and repeat business
• Maintain detailed project documentation and ensure compliance with company standards and customer requirements
• Conduct project reviews and lessons-learned sessions to continuously improve processes and customer satisfaction
• Customize project approaches based on individual customer needs while maintaining operational efficiency

Qualifications

WHAT YOU BRING TO THE ROLE :

• Bachelor degree
• 7+ years of experience in project management, customer account management, or related roles
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail
• Strong interpersonal and communication skills with the ability to interact effectively with customers and internal teams
• Excellent time management and organizational skills with demonstrated ability to prioritize competing demands
• Experience with budget management and cost tracking
• Strong problem-solving skills and ability to make sound decisions under pressure
• Experience with risk management and mitigation strategies
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
• Relocation assistance is not offered for this position.

ADDITIONAL WAYS TO STAND OUT

• Bachelor degree in an Engineering discipline
• Knowledge of ADAS product functionality.
• Background in a manufacturing, technology, or professional services environment
• Familiarity with Agile or Waterfall project management methodologies
• Experience with customer relationship management (CRM) systems
• Proficiency in project management tools and software (such as planisware, Jira, or similar platforms)

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEO-Statement

EEO / AA / Disabled / Protected Veteran Employer.

AUMOVIO offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law.

In addition, as a federal contractor, AUMOVIO complies with government regulations, where they apply, including affirmative action responsibilities for qualified individuals with a disability and protected veterans.

To be considered, you must apply for a specific position for which AUMOVIO has a current posted job opening.

Qualifying applications will be considered only for the specific opening(s) to which you apply.

If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available.

Further, AUMOVIO provides reasonable accommodations to qualified individuals with a disability.