Customer Quality / APQP

Aumovio; Morganton (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate Benefits

Total Rewards Package

Paid Time Off

Employee Discounts

Bonus Programs

401k Match

Diverse & Inclusive Workplace

Employee Assistance Program

Growth Opportunities

Global leader benefits

Job summary

AUMOVIO seeks a Customer Quality specialist to manage customer relations and drive corrective actions across Morganton operations in North Carolina. You will lead 8D teams, coordinate with Customer Service and plant personnel, and monitor portals to ensure timely issue closure.

The role emphasizes strong communication, project coordination, and hands-on problem solving in a manufacturing environment with a focus on quality assurance and customer satisfaction.

Qualifications

• Bachelor's degree OR minimum 4 years of relevant work experience or more if no relevant Bachelor's Degree.
• 2 years of work experience in a manufacturing environment
• Customer service experience
• Strong Communication skills
• Intermediate level computer skills (MS Office)
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
• AUMOVIO will not offer relocation assistance for this opportunity.

Responsibilities

• Address customer concerns and supply corrective actions through open dialog with Customer Service Representatives and Customer plant personnel.
• Lead 8D teams to full corrective action and closure.
• Monitor customer portals to ensure concerns are addressed within given guidelines / timelines.
• Participate in detailed analysis of returns and include R&D as required.
• Perform visits to customer OEM locations as needed to maintain customer relations, assist in issue resolution, and support product launches.

Skills

Strong communication

Customer service experience

MS Office

Problem solving

Team collaboration

Education

Bachelor's degree or 4+ years in manufacturing

Job description

Customer Quality

Ensure that customer relations are maintained by addressing customer concerns and supplying corrective actions through open dialog with Customer Service Representatives and Customer plant personnel. Participate in detailed analysis of returns by providing customer input to the analysis team. Lead 8D team to full corrective action and closure.

• Monitor customer portals to ensure concerns are addressed within given guidelines / timelines.
• Provide technical support to the customer as needed.
• Participate in detailed analysis of returns and include R&D as required.
• Maintain customer relations by addressing customer concerns/questions as related to Morganton or sub-supplier's products / processes.
• Make decisions on requirements to support customer plant issues including authorizing sorts, customer returns, and replacement parts.
• Lead 8D teams to find true root cause and corrective actions to address customer issues.
• Initiate management level presentations and lead customer discussions where root cause and corrective actions are presented and tracked until the issue is closed with the customer.
• Maintain CQTS database for responsible customers.
• Monitor and negotiate PPM levels.
• Maintain open dialog with customer service representatives at customer assembly plants to identify any emerging issues or expectations.
• Become familiar with vehicle “failsafe specifications” and possible error codes that are not Continental controlled.
• Become familiar with customer end of line testing as it relates to our product.
• Perform visits to customer OEM locations as needed to maintain customer relations, assist in issue resolution, and support product launches.
• Take a lead role in training other Customer Quality Specialist’s that are new to the role including but not limited to SAP DP1, 8D methodology, customer portals, and proper documentation of 0km incidents.

APQP

Completes customer required documentation to support customer approval of new products and changes to current products. Gathers information from all required areas and review for compliance before customer reporting. Support PV lab with testing requirements assisted by Engineering. Maintain customer on-line systems. Support Special Builds according to established procedure. Coordinate or support customer visits. Complete IMDS submissions.

1. Perform the Advanced Quality Planning function for assigned programs.
2. Provide input to team members regarding customer notification strategies and completion of forms.
3. Complete and facilitate all activities supporting engineering and process changes for assigned programs.
4. Verify product files and watch PPAP builds.
5. Participate in PLR Meetings with Project Management and Design Engineering.
6. Support or Lead Customer Visits.
7. Complete and maintain all APQP and PPAP documentation for assigned programs in SAP/PPAP.
8. Ensure adherence to Customer Specific Requirements.
9. Coordinate Plant Trial Builds in Morganton and at customer plants.

Responsible for IMDS Submissions for Morganton

Qualifications

• Bachelors Degree OR minimum 4 years of relevant work experience or more if no relevant Bachelors Degree
• 2 years of work experience in a manufacturing environment
• Customer service experience
• Strong Communication skills
• Intermediate level computer skills (ie: MS office)
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
• AUMOVIO will not offer relocation assistance for this opportunity.

Additional ways to stand out

• Technical Bachelors Degree
• Knowledge of APQP, PPAP, IMDS
• Knowledge of 8D process
• Knowledge of Customer Specific processes, systems and/or engineering requirements
• Basic understanding of how our brakes systems operate
• General knowledge of automotive vehicle systems

The perks

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Employee Discounts
• Competitive Bonus Programs
• Employees 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

All your information will be kept confidential according to EEO guidelines.

EEO Statement

EEO / AA / Disabled / Protected Veteran Employer. AUMOVIO offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, AUMOVIO complies with government regulations, where they apply, including affirmative action responsibilities for qualified individuals with a disability and protected veterans. To be considered, you must apply for a specific position for which AUMOVIO has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, AUMOVIO provides reasonable accommodations to qualified individuals with a disability.

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