Customer Project Coordinator

Arizona Public Service Company; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Arizona Public Service Company seeks a Customer Project Associate to coordinate routine Level 1 and 2 projects, ensuring alignment across functional areas to meet critical objectives within tight timelines. The role develops and monitors work plans covering schedules, milestones, expenditures and cash flow.

The ideal candidate will have a relevant degree with experience in project management, utility construction, or customer-facing roles, plus strong communication and problem-solving skills.

Qualifications

• Bachelor's degree plus 1 year experience in project management or related field
• Associates degree plus 3 years experience in project management
• High school diploma/GED plus 5 years experience in project management
• Valid Arizona Driver's License.
• Experience in electric utility industry and customer-facing roles.
• Ability to adapt and respond to a variety of stakeholders.
• Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools.
• Analytical skills for evaluating project variables.
• Basic electricity knowledge, drafting/CAD experience and completion of college-level algebra.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Coordinate and monitor project activities to ensure progress, alignment, and timely delivery of goals.
• Develop and maintain detailed work plans that track schedules, milestones, and key deliverables.
• Monitor expenditures and cash flow to help projects stay within budget and support responsible resource use.
• Partner with cross-functional teams to resolve issues, gather updates, and keep communication flowing.
• Support continuous improvement by identifying risks, tracking dependencies, and helping teams stay on course.
• A Bachelor degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus one (1) year experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Or, Associates degree plus three (3) years experience in project management, utility construction, customer-facing roles and/or other job-related fields.
• Or, high school diploma/GED plus five (5) years experience in project management, utility construction, customer-facing roles and/or other job-related fields. Valid Arizona Drivers License.
• May conduct or coordinate inspections during installation of customer electric service facilities to ensure compliance with APS design standards.
• Provides instruction to customers/contractors to ensure hassle-free service.
• Coordinates with internal departments and customers to communicate project requirements ensuring adherence to construction standards and safety code requirements.
• Maintains project management and customer information databases. Closes out projects upon completion.
• May coordinate with third-party contractors or vendors. May assume additional planning responsibilities for jobs assigned to contractors.
• May provide emergency response support during emergency events such as summer storms or other catastrophic events.

Skills

Project coordination

Cross-functional collaboration

Stakeholder management

Analytical skills

Windows/Office

GIS

Maximo

Primavera

Communication skills

Problem solving

Education

Bachelor's degree in Business Administration / Construction Management / related field

Associate degree + 3 years experience in project management

High school diploma + 5 years experience in project management

Tools

CC&B

GIS

Maximo

Primavera

Job description

Arizona Public Service Company seeks a Customer Project Associate to coordinate routine Level 1 and 2 projects, ensuring alignment across functional areas to meet critical objectives within tight timelines. The role develops and monitors work plans covering schedules, milestones, expenditures and cash flow.

The ideal candidate will have a relevant degree with experience in project management, utility construction, or customer-facing roles, plus strong communication and problem-solving skills.