Customer Program Specialist

Essential Personnel, Inc.; Grand Island (NE); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Quarterly Profit Sharing

401(k) with company match

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

80 hours paid holidays

Career advancement opportunities

Job summary

Essential Personnel is hiring a Customer Program Specialist in Grand Island, NE. The role serves as the primary contact for customers, overseeing orders, schedules, and cross-department coordination in a fast-paced environment.

Requirements include 5+ years in customer programs within manufacturing, willingness to work on the shop floor with operations, and strong Excel/Office skills; Syteline ERP experience is a plus. Weekly pay and competitive benefits are provided.

Qualifications

• 5+ years of customer program experience in manufacturing.
• Willingness to work on the shop floor with operations.
• Strong Excel and Microsoft Office skills; ERP experience (Syteline) preferred.

Responsibilities

• Serve as the main point of contact for customer inquiries regarding orders, pricing, and schedules
• Manage purchase orders, verify quantities, and proactively communicate delays
• Collaborate with planning, engineering, purchasing, and production teams
• Investigate shipment discrepancies, coordinate corrective actions, and resolve complaints
• Maintain accurate customer records and administrative reports in Syteline (ERP)

Skills

Customer program experience

De-escalation skills

Strong communication

Tools

Syteline ERP

Excel

Microsoft Office

Job description

Are you a proactive problem-solver who enjoys building strong client relationships and working alongside production teams? Essential Personnel is seeking a dedicated Customer Program Specialist for a leading contract manufacturing company in Grand Island, NE! In this role, you will serve as the primary point of contact for customers, overseeing order entry, delivery schedules, and cross-departmental coordination in a fast-paced environment.

Requirements for Customer Program Specialist:

• 5+ years of customer program experience in a manufacturing environment
• Willingness to work on the shop floor alongside manufacturing operations
• Strong Excel and Microsoft Office skills; ERP experience (Syteline) preferred
• Proven ability to de-escalate issues and communicate effectively under pressure

Responsibilities for Customer Program Specialist:

• Serve as the main point of contact for customer inquiries regarding orders, pricing, and schedules
• Manage purchase orders, verify quantities, and proactively communicate delays
• Collaborate with planning, engineering, purchasing, and production teams
• Investigate shipment discrepancies, coordinate corrective actions, and resolve complaints
• Maintain accurate customer records and administrative reports in Syteline (ERP)

Benefits Offered for Customer Program Specialist:

• Quarterly Profit Sharing and 401(k) with company match
• Comprehensive Medical, Dental, Vision, and Life Insurance
• Paid time off, 80 hours of paid holidays, and career advancement opportunities

While Working for Essential Personnel:

• Weekly pay- direct deposit
• Holiday Bonus paid to eligible employees
• Health insurance
• Vision Insurance
• Dental Insurance

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(Essential Personnel is an equal opportunity employer and affirmative action employer.)