Customer Program Lead - Manufacturing & ERP (Syteline)

Essential Personnel, Inc.; Grand Island (NE); On-site; USD 54,000 - 78,000; Full time

Benefits offered by this job

Quarterly Profit Sharing

401(k) with company match

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

80 hours paid holidays

Career advancement opportunities

Job summary

Essential Personnel is hiring a Customer Program Specialist in Grand Island, NE. The role serves as the primary contact for customers, overseeing orders, schedules, and cross-department coordination in a fast-paced environment.

Requirements include 5+ years in customer programs within manufacturing, willingness to work on the shop floor with operations, and strong Excel/Office skills; Syteline ERP experience is a plus. Weekly pay and competitive benefits are provided.

Qualifications

• 5+ years of customer program experience in manufacturing.
• Willingness to work on the shop floor with operations.
• Strong Excel and Microsoft Office skills; ERP experience (Syteline) preferred.

Responsibilities

• Serve as the main point of contact for customer inquiries regarding orders, pricing, and schedules
• Manage purchase orders, verify quantities, and proactively communicate delays
• Collaborate with planning, engineering, purchasing, and production teams
• Investigate shipment discrepancies, coordinate corrective actions, and resolve complaints
• Maintain accurate customer records and administrative reports in Syteline (ERP)

Skills

Customer program experience

De-escalation skills

Strong communication

Tools

Syteline ERP

Excel

Microsoft Office

Job description

Essential Personnel is hiring a Customer Program Specialist in Grand Island, NE. The role serves as the primary contact for customers, overseeing orders, schedules, and cross-department coordination in a fast-paced environment.

Requirements include 5+ years in customer programs within manufacturing, willingness to work on the shop floor with operations, and strong Excel/Office skills; Syteline ERP experience is a plus. Weekly pay and competitive benefits are provided.