Customer Program Manager - Healthcare Enterprise

Autonomize AI; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading startup in healthcare technology seeks a Customer Program Manager to spearhead strategic AI/ML projects. This role involves significant interaction with executive stakeholders, managing complex project timelines, and ensuring a high-quality delivery standard. As the primary contact for C-suite executives, you will lead efforts that enhance operational efficiencies and customer satisfaction. Ideal candidates bring over 8 years of relevant experience in complex SaaS environments, with a strong acumen in technical operations and stakeholder communication. Join a dynamic team committed to transforming healthcare through innovative technologies.

Benefits

Professional development budget

Comprehensive medical/dental/vision coverage

401(k) plan

Paid vacation

Commitment to physical and mental health

Qualifications

• 8+ years in program or project management of complex SaaS/AI deployments.
• 5+ years in highly matrixed enterprise environments, ideally within healthcare.
• Proficient in JIRA, Asana, or Microsoft Project; PMP or equivalent preferred.

Responsibilities

• Define and manage end-to-end program roadmaps for AI/ML implementations.
• Serve as primary liaison to C-suite and IT leaders.
• Ensure all deliverables comply with HIPAA, SOC2, and CMS requirements.

Skills

Communication

Technical Acumen

Leadership

Tools

JIRA

Asana

Microsoft Project

Job description

Customer Program Manager - Healthcare Enterprise

Customer Program Manager - Healthcare Enterprise

1 day ago Be among the first 25 applicants

Direct message the job poster from Autonomize AI

CEO Autonomize AI | Healthcare | Host, Stories in AI

About Autonomize AI

Autonomize AI is revolutionizing healthcare by combining data and context to streamline knowledge workflows, reduce administrative burdens, and improve patient outcomes. We’re a high-velocity, mission-driven startup that values full-stack ownership, clear alignment, and customer obsession.

The Role

We’re seeking a seasoned Customer Program Manager to lead strategic, large-scale AI/ML transformation projects with health plans and provider organizations. You’ll be the face of Autonomize AI for executive stakeholders, ensuring projects launch on time, meet rigorous quality standards, and drive both adoption and expansion. Your ability to communicate complex technical solutions with executive presence—and navigate matrixed enterprises—will be critical.

Key Responsibilities

Strategic Execution & Delivery

• Define and manage end-to-end program roadmaps for AI/ML implementations, coordinating engineering, product, and delivery teams to hit aggressive go-live targets (6-8 weeks) .
• Oversee project plans, budgets, risks, and dependencies in highly matrixed environments.
• Identify renewal and expansion opportunities; partner with Sales and Customer Success to drive growth.

2. Customer Success & Executive Engagement

• Serve as primary liaison to C-suite and IT leaders, presenting program health, insights, and ROI.
• Build and maintain trust through transparent status reporting, customer dashboards, and executive-level communications.
• Capture and advocate customer feedback to shape product roadmaps and competitive positioning.

3. Technical Coordination & Quality

• Translate deep technical product capabilities (APIs, data pipelines, AI agents) into implementation plans in partnership with Delivery team
• Facilitate stakeholders to validate architecture and integration designs (FHIR, HL7, cloud-native ML services)
• Ensure all deliverables comply with HIPAA, SOC2, and CMS requirements; implement metrics-driven QA processes.

4. Process Optimization & Documentation

• Continuously refine delivery frameworks and playbooks to reduce time-to-value and improve handoffs.
• Develop runbooks, best-practice guides, and internal training to scale program methodologies across teams.

5. Leadership & Collaboration

• Cultivate cross-functional alignment by “aligning clearly, collaborating deeply,” breaking down silos for collective problem-solving
• Mentor junior program managers, fostering a culture of “fail forward, learn faster” to drive continuous improvement.
  

Qualifications

• Experience: 8+ years in program or project management of complex SaaS/AI deployments; 5+ years in highly matrixed enterprise environments, ideally within healthcare or regulated industries.
• Technical Acumen: Hands-on understanding of REST APIs, data exchange standards (FHIR, HL7), cloud platforms (AWS, Azure), and core ML/AI concepts.
• Communication: Exceptional executive presence; skilled at simplifying technical complexity for diverse audiences.
• Leadership: Proven track record of driving cross-functional teams to deliver on tight timelines with high quality.
• Tools & Certifications: Proficient in JIRA, Asana, or Microsoft Project; PMP or equivalent certification preferred.
• Travel: Willingness to travel for client engagements as required.

What We Offer

• Influence & Impact: Lead and shape the future of healthcare AI implementations
• Outsized Opportunity: Join at the ground floor of a rapidly scaling, VC-backed startup
• Ownership, Autonomy & Mastery: Full-stack ownership of customer programs, with freedom to innovate
• Learning & Growth: Constant exposure to founders, customers, and new technologies—plus a professional development budget
• Standard Benefits: Competitive compensation, comprehensive medical/dental/vision, paid vacation, 401(k), and commitment to your physical and mental health

To Apply: Send your resume and a brief note on how your executive-level communication and deep technical program leadership will accelerate Autonomize AI’s mission to [e-mail]. We can’t wait to hear your story!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

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