Customer Program Manager

Cotiviti - Global; United States; Remote; USD 89,000 - 105,000; Full time

Job summary

A leading company in Healthcare Services seeks a Relationship Manager to ensure outstanding customer communication and improve service quality. This role demands strong organizational skills and 5+ years of healthcare experience, offering a competitive salary up to $105,000 alongside generous benefits and flexible working options.

Benefits

Discretionary bonus consideration

Competitive benefits package

Generous Paid Time Off (PTO)

Opportunity for career advancement

Flexible remote work options

Qualifications

• Minimum 5 years of relevant experience.
• Operational knowledge in data processing and risk adjustment.
• Experience in the healthcare industry.

Responsibilities

• Develop and implement tactical project plans.
• Act as lead relationship manager for assigned accounts.
• Align Cotiviti's services with customer needs.

Skills

Organizational Skills

Communication

Customer-first mindset

Interpersonal Skills

Education

Bachelor's Degree

Tools

Microsoft Office

SQL

Freshdesk

Jira

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $105,000
- Eligible for discretionary bonus consideration
- Competitive benefits package including medical, dental, vision, and life insurance, as well as 401(k) savings plans
- Generous Paid Time Off (PTO) ranging from 17-27 days per year, depending on service
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available

What to Expect (Job Responsibilities):
- Develop, implement, and complete tactical project plans related to customer issue resolution and quality improvement
- Act as the lead relationship manager for assigned accounts, ensuring proactive customer communication
- Align Cotiviti's software and services with customer business needs to achieve outstanding results
- Forecast and track key metrics related to revenue, member counts, and risk adjustment
- Communicate customer enhancement requests to the Product Management team

What is Required (Qualifications):
- Bachelor's degree and a minimum of 5 years of relevant experience
- Operational knowledge in data processing, Claims processing, Encounter submissions, and risk adjustment
- Solid organizational, communication, and interpersonal skills with a customer-first mindset
- Experience in the healthcare industry or a related field
- Strong working knowledge of Microsoft Office, Freshdesk, SQL, and Jira

How to Stand Out (Preferred Qualifications):
- Familiarity with customer journey mapping and success planning
- Ability to analyze complex data sets and identify patterns and insights
- Experience working with Software as a Service (SaaS) distribution models

#HealthcareServices #CustomerSuccess #RemoteWork #CompetitiveCompensation #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.