Customer Program Manager

Cotiviti - US; United States; Remote; USD 80,000 - 105,000; Full time

Job summary

A leading company in the healthcare services sector is seeking a Customer Success Manager to enhance relationships with clients and drive engagement through tailored project implementations. The position offers a salary of up to $105,000 annually, a comprehensive benefits package, and room for growth in a flexible work environment.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Generous Paid Time Off (PTO)

Flexible work environment

Discretionary bonus consideration

Career advancement opportunities

Qualifications

• Minimum of 5 years of relevant experience in customer success or healthcare.
• Operational knowledge in claims processing and risk adjustment is key.
• Experience with SaaS distribution models and data analysis valued.

Responsibilities

• Implement tactical project plans for customer issue resolution.
• Act as lead relationship manager for assigned accounts.
• Track key metrics related to revenue and ensure customer success.

Skills

Organizational skills

Communication

Customer-first mindset

Problem solving

Strategic thinking

Education

Bachelor's degree

Tools

Microsoft Office

Freshdesk

SQL

Jira

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $105,000 per year
- Eligible for discretionary bonus consideration
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Generous Paid Time Off (PTO) ranging from 17-27 days per year, plus 9 paid holidays
- Opportunity for career advancement and growth within the organization
- Flexible work environment with the option to work remotely

What to Expect (Job Responsibilities):
- Develop and implement tactical project plans related to customer issue resolution and program enhancements
- Act as the lead relationship manager for assigned accounts, ensuring proactive customer communication
- Align Cotiviti's software and services with customer business needs to drive successful outcomes
- Track key metrics related to revenue and risk adjustment, managing product-related issues impacting customer success
- Communicate customer enhancement requests to the Product Management team to advocate for timely resolutions

What is Required (Qualifications):
- Bachelor's degree and a minimum of 5 years of relevant experience
- Operational knowledge of processing data through various systems and technical expertise in Claims processing and risk adjustment
- Solid organizational, communication, and interpersonal skills with a customer-first mindset
- Experience in healthcare or a related field
- Strong working knowledge of Microsoft Office, Freshdesk, SQL, and Jira

How to Stand Out (Preferred Qualifications):
- Familiarity with customer journey mapping and success planning
- Fluent in Software as a Service (SaaS) distribution models
- Ability to analyze complex data sets and identify patterns and insights
- Strong problem-solving skills and strategic thinking abilities
- Experience collaborating with diverse teams

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