Customer Program Manager

Ichor Systems, Inc.; Sauk Rapids (MN); On-site; USD 72,000 - 122,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

Paid time off

Paid holidays

Job summary

Ichor Systems, Inc. is seeking a Customer Program Manager to serve as the primary liaison between the company and customers, directing complex projects and ensuring alignment with specifications, schedules, and internal resources.

The role focuses on delivering exceptional service throughout the project lifecycle, maintaining documentation, tracking commitments, and providing timely updates to stakeholders.

Qualifications

• 4-year Business degree or equivalent experience.

Responsibilities

• Generate, distribute, and track project commitments (subcontracts and purchase orders) with appropriate vendors.
• Generate, distribute, and track change orders to subcontractors based on approved information.
• Assist with generating punch lists, site observations, and other project documentation, track progress and completion.
• Assist with generating and reviewing daily reports, editing, and distributing as directed by project manager(s).
• Work with project management and field staff to provide accurate information for reports and compose original correspondence.
• Attend project management meetings (office and field) as needed; take notes, prepare, and distribute meeting minutes.
• Assist in procuring supplies/materials as directed by project manager(s).
• Ensure parts are built to the most up-to-date drawings, specifications, addenda, and standards.
• Collaborate with project management group to monitor production and complete associated reporting.

Skills

Excel

Word

Communication skills

Relationship management

Multitasking

Education

4-year Business degree or equivalent experience

Tools

Procore

Sage

Bluebeam

MS Project

Job description

Job Description

The Customer Program Manager is a key role responsible for managing complex, high-level projects while serving as the primary liaison between Ichor Systems and its customers. Reporting to the Project Manager, this position ensures that customer expectations are clearly understood and met through effective communication, detailed planning, and proactive coordination. The Customer Program Manager will oversee project documentation, track commitments, and maintain alignment with specifications and schedules. In addition to managing internal resources and subcontractors, this role focuses on building strong customer relationships, providing timely updates, and delivering exceptional service throughout the project lifecycle.

Job Description

The Customer Program Manager is a key role responsible for managing complex, high-level projects while serving as the primary liaison between Ichor Systems and its customers. Reporting to the Project Manager, this position ensures that customer expectations are clearly understood and met through effective communication, detailed planning, and proactive coordination. The Customer Program Manager will oversee project documentation, track commitments, and maintain alignment with specifications and schedules. In addition to managing internal resources and subcontractors, this role focuses on building strong customer relationships, providing timely updates, and delivering exceptional service throughout the project lifecycle.

Specific Job Duties

• Generate, distribute, and track project commitments (subcontracts and purchase orders) with appropriate vendors
• Generate, distribute, and track change orders to subcontractors based on approved information
• Assist with generating punch lists, site observations, and other project documentation, track progress and completion
• Assist with generating and reviewing daily reports, editing, and distributing as directed by project manager(s)
• Work with project management and field staff to provide accurate information for reports and compose original correspondence
• Attend project management meetings (office and field) as needed; take notes, prepare, and distribute meeting minutes
• Assist in procuring supplies/materials as directed by project manager(s)
• Ensure parts are built to the most up-to-date drawings, specifications, addenda, and standards
• Collaborate with project management group to monitor production and complete associated reporting

Position Requirements

• 4-year Business degree or equivalent experience

Behavioral Attributes

• Ability to plan and organize work effectively
• Strong attention to detail
• Ability to analyze problems, propose solutions, make logical decisions, and carry them out
• Demonstrated ability to perform multiple tasks in a fast-paced construction environment with accuracy

Skills

• Strong computer skills, including proficiency in Excel and Word
• Knowledge of project management software (Procore, Sage, Bluebeam) and scheduling tools (MS Project) helpful
• Excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with clients, subcontractors, and office staff

For Candidates Based In Minnesota

The pay range for this position is $72,000 – $122,400 annually, exempt.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process.

Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future. We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget. Our benefits also include a paid time-off program and paid holidays to support your time away from work. A summary of our Benefits will be provided during the interview process.

ITAR ONLY

The business site where this position is located is an ITAR-compliant operation. Due to ITAR regulations, Ichor Systems is only able to employ US Persons. A US person is a lawful permanent resident (immigrant with “green card” permanent authorization to work document) or who is a protected person (a citizen, a national, a refugee, or a person granted asylum). Non-citizens with other visas are not eligible for hire at this location.

About Us

Ichor is an experienced leader in the critical subsystems and turnkey process equipment marketplace. Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to turnkey manufacturing to legacy service.

Ichor offers world-class process engineering, value added manufacturing, materials management and testing capabilities. Our 1500+ employees are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Our continued expansion of capabilities in South East Asia better aligns our production facilities with our customers' supply chain strategies. This further enables our expansion into new products and markets.

Ichor is headquartered in Fremont, California with manufacturing locations in Oregon, Texas, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.

About The Team

Precision machining is Ichor Precision Machining’s heritage and core strength. IPM's skilled and dedicated employees deliver the most complex, extreme tolerance, and superior surface finish components at unsurpassed quality levels. Joining the team at IPM means working with dedicated, highly skilled employees that drive continuous improvement and ensure we deliver superior results to our customers. IPM is excited to share that we are now a part of the Ichor Systems family of companies. Ichor is headquartered in Fremont, California with manufacturing locations in Minnesota, Arizona, Nevada, Oregon, Texas, Mexico, Singapore, Malaysia and the UK. Our sales and engineering office is strategically located in Silicon Valley, California.

Ichor Precision Machining (IPM) is an ITAR-compliant operation. Due to ITAR regulations, Ichor Systems is only able to employ US Persons. A US person is a lawful permanent resident (immigrant with “green card” permanent authorization to work document) or who is a protected individual (a citizen, a national, a refugee, or a person granted asylum). Individuals with temporary visas are not eligible for hire.

Ichor Systems provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Ichor Systems will provide reasonable accommodations for qualified individuals with disabilities.