CUSTOMER PROGRAM MANAGER

Align Production Systems; Chesterfield (MO); On-site; USD 115,000 - 120,000; Full time

Job summary

Align Production Systems in Chesterfield, MO is hiring a Customer Program Manager to own the schedule, the team, and the outcome on-site in St. Louis, MO. You will lead project economics, customer relationships, and ensure design and release quality across a multi-project portfolio.

The role demands project management experience, exposure to mechanical engineering, and the ability to drive budgets and margins with full authority within approved plans. On-site work is required.

Qualifications

• Project management experience is highly preferred.
• Exposure to mechanical engineering design or processes is a plus, especially in custom manufacturing.
• Comfort owning budget, margin, and schedule performance like a P&L owner.
• Experience managing or mentoring engineering/design staff, or readiness to grow into it.
• Ability to work on-site in St. Louis, MO (not remote-eligible).

Responsibilities

• Own the project schedule, budget, and margins from start to finish.
• Lead customer meetings, reporting, and post-mortems to inform quotes and designs.
• Own the release quality process and ensure engineering standards are met on every project.
• Manage project deployment including FATs and on-site execution with the team.
• Provide coaching and development input for engineers and designers on your team.

Skills

Project management

Budget ownership

Team leadership

Mechanical engineering exposure

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER PROGRAM MANAGER

FULL TIME Chesterfield, MO, US 1 Attachments

4 days ago Requisition ID: 1042

Salary Range: $115,000.00 To $120,000.00 Annually

Customer Program Manager

Own the schedule. Own the team. Own the outcome.

LOCATION

St. Louis, MO — On-site

REPORTS TO

Chief Operating Officer

TEAM

The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work — the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it.

WHAT YOU'LL OWN

• Project Economics —Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.
• The Customer Relationship —Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.
• Design & Release Quality —Own the release process end to end and ensure Align's engineering standards are met on every project.
• Delivery & FATs —Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).
• Your People —Full-authority manager of your team's engineers and designers — hiring input, coaching, reviews, and development.

REAL AUTHORITY, NOT JUST RESPONSIBILITY

Within the approved project budget, you commit spend, select components, release designs for build, and set schedules — without needing prior sign-off. Spend outside budget, delivery-date commitments, and staffing decisions are made jointly with the COO.

WHAT YOU'LL BRING

• Project management experience — highly preferred
• Exposure to mechanical engineering design or processes — a plus, especially in custom/engineer-to-order manufacturing
• Comfort owning budget, margin, and schedule performance like a P&L owner
• Experience managing or mentoring engineering/design staff, or readiness to grow into it
• Ability to work on-site in St. Louis, MO (not remote-eligible)

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