Customer Program Management Supervisor - Louisville, KY

UPS; Louisville (KY); On-site; USD 90,000 - 110,000; Full time

Job summary

UPS is seeking a proven Program Management Supervisor to serve as the primary point of contact for complex Healthcare customers that use one or more UPS portfolio offerings. The role focuses on performance reliability, customer retention, growth, and delivering a differentiated experience with UPS.

You will conduct short- and medium-term project management, oversee SOPs and SOWs, provide issue resolution, coordinate reporting, and collaborate with cross-functional teams including operations,

Qualifications

• Effective written and verbal communication skills.
• Demonstrated ability to collaboratively work with customer service, operational, technical, quality, financial and other functional teams.
• Proficient in Microsoft Office applications.
• Ability to analyze data and translate insight into recommendations.
• Bachelor’s degree or 5+ years of equivalent experience.
• Healthcare Logistics Distribution experience preferred.

Responsibilities

• Conduct short- and medium-term project management
• Provide client advocacy and critical issue resolution
• Support compliance collaboration, risk mitigation, process improvement, and other value-added service
• Oversee SOPs, manage SOWs, and support other operational and technical engagements
• Coordinate and deliver regular reporting
• Drive quantified value for our customers
• Facilitate internal and external meetings
• Understand UPS Healthcare offerings, products and services

Skills

Communication skills

Cross-functional teamwork

MS Office

Data analysis

Healthcare logistics experience

Education

Bachelor’s degree or 5+ years of equivalent experience

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Description

We are seeking a proven Program Management Supervisor who will serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings. The individual will support performance reliability and execution, promote customer retention and growth, and foster a differentiated customer experience with UPS.

Key Responsibilities

• Conduct short- and medium-term project management
• Provide client advocacy and critical issue resolution
• Support compliance collaboration, risk mitigation, process improvement, and other value-added service
• Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements
• Coordinate and deliver regular reporting
• Drive quantified value for our customers
• Facilitate internal and external meetings
• Understand UPS Healthcare offerings, products and services

Qualifications

• Effective written and verbal communication skills
• Demonstrated ability to collaboratively work with customer service, operational, technical, quality, financial and other functional teams
• Proficient in Microsoft Office applications
• Ability to analyze data and translate insight into recommendations
• Bachelor’s degree or 5+ years of equivalent experience
• Healthcare Logistics Distribution experience preferred

Other Criteria

It is preferred that the candidate resides in the greater Louisville, KY area.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Additional Information For Internal Candidates

This job is a grade 20E.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.