Business Manager

UPS; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS in Fargo, ND is seeking a Package Center Operations Supervisor to manage daily activities, ensuring safety, quality, and production goals. You will oversee dispatch plans, drive efficiency, and guide the center management team's process improvement efforts.

Responsibilities include implementing safety plans, monitoring budgets, and coaching staff to meet career goals, while maintaining strong customer service and delivering packages safely and on time.

Qualifications

• Bachelor’s Degree or international equivalent and/or 3 years UPS experience.
• Willingness to relocate promptly at own expense if required.
• DOT certification, or willingness to obtain certification.
• Legal, regulatory and safety compliance knowledge.
• Understanding of policies and procedures to situations and operations.
• Knowledge of company structure and operations.

Responsibilities

• Ensures implementation and maintenance of a comprehensive Health & Safety plan.
• Oversees and reviews risk management and safety compliance audits.
• Monitors employee safety training and certifications.
• Develops working relationships with local union officials.
• Identifies customer needs and determines solutions that meet business goals.
• Builds relationships with customers to resolve customer issues.
• Emphasizes customer service and satisfaction.
• Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
• Conducts performance evaluations and resolves individual and group performance issues.
• Identifies opportunities for advancing skills and capabilities.

Skills

Safety compliance

Policy understanding

Operations knowledge

Vehicle eligibility

Education

Bachelor's Degree or international equivalent / UPS experience

DOT certification

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance. This position is responsible for meeting operational business requirements including safety, quality, and production goals. All full-time and part-time package center supervisors report to this position.

This position works with others to develop and execute operating plans that achieve business objectives. This role oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner. This position monitors budgets and business activity against business plan short- and long-term goals.

This position identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.

Responsibilities

• Ensures implementation and maintenance of a comprehensive Health & Safety plan.
• Oversees and reviews risk management and safety compliance audits.
• Monitors employee safety training and certifications.
• Develops working relationships with local union officials.
• Identifies customer needs and determines solutions that meet business goals.
• Builds relationships with customers to resolve customer issues.
• Emphasizes customer service and satisfaction.
• Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
• Conducts performance evaluations and resolves individual and group performance issues.
• Identifies opportunities for advancing skills and capabilities.

Qualifications

• Bachelor's Degree or International equivalent and/or 3 years of UPS experience
• Must currently reside in the same geographic location as the job or be willing to relocate promptly at own expense
• Legal, regulatory and safety compliance knowledge
• Understanding of policies and procedures to situations and operations
• Knowledge of company structure and operations
• Possesses DOT certification, or willingness to obtain certification
• Meets local age and operations requirements to operate a vehicle

Other Criteria

• Job Grade: 30E
• Schedule/typical working hours: Mon-Fri 6am-6pm
• Apply by 9/18/2026

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.