Customer Practice Manager, Retail/CPG, ProServe NAMER

Amazon; Auburn (AL); On-site; USD 138,200 - 239,000; Full time

Job summary

Amazon seeks a Customer Practice Manager (CPM) to lead transformational engagements for large Retail/CPG customers with AWS ProServe. The role focuses on executive-aligned strategy, cross-team collaboration, and delivering measurable outcomes at scale.

You will manage long-term roadmaps, pursue multi-year opportunities, and partner with AWS account teams to drive bookings and customer success.

Qualifications

• 8+ years managing a book of business with sales and revenue targets.
• 3+ years in Retail/CPG as consultant or part of a Professional Services org.
• Experience with multi-year service proposals and contracts >$10M total value.
• Experience with CRM systems for pursuits, progress, and pipeline.
• Experience engaging C‑level stakeholders to drive strategic transformation.

Responsibilities

• Lead enterprise Retail/CPG transformation outcomes for customers.
• Execute long-term strategic customer roadmaps with action bias.
• Develop unified account and pursuit plans aligned with AWS teams.
• Establish executive relationships across business and technology groups.
• Coordinate with internal AWS teams (#OneTeam) and partners.
• Serve as trusted advisor with deep business and cloud ecosystem knowledge.
• Deliver on bookings, revenue, and customer satisfaction targets.

Skills

Book of business management

Sales targets

CRM systems

C-level engagement

Education

BA/BS degree

Job description

Overview

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Retail/CPG Industry? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices? AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Retail/CPG organizations. Our CPMs are accountable for helping Retail/CPG customers develop a long‑term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground‑breaking projects. The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.

Key Responsibilities

• Lead business outcomes – ability to articulate accelerated customer outcomes through cloud transformation.
• Execution of long‑term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
• Develop a unified account plan and pursuit plan that aligns with AWS account team (direct sales).
• Establish Executive relationships across Business & Technology groups, executive sponsorship of programs.
• Establish an internal network at AWS, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross‑section of the customers’ business and the cloud ecosystem.
• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and AWS ProServe business objectives.
• Support scale through shared learnings and mechanisms across the ProServe team.

Basic Qualifications

• 8+ years of managing a book of business with sales and revenue targets in a consulting/professional services business setting.
• 3+ years working in the Retail/CPG sector as a consultant or part of a Professional Services organization.
• Business development experience including multiyear, multiple service offering proposals resulting in contracts with +$10M total contract value.
• Experience with CRM systems with a view of pursuits, progress, and pipeline conversion.
• Experience evaluating customer market conditions, organizational readiness, and C‑Level engagement to drive strategic transformation initiatives.

Preferred Qualifications

• BA/BS degree.
• Vertical industry sales and delivery experience of cloud services and solutions.
• Experience managing and delivering large‑scale enterprise IT projects.
• Evidence of growth in and achievement of professional services sales and delivery goals and targets.
• Senior level executive engagement, relationship management and advisory experience.
• A partner network for joint pursuit and delivery.

Equal Opportunity Employer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.