Customer Pick-Up Lead: Efficient Warehouse Ops

Kitchen Cabinet Distributors, LLC; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Kitchen Cabinet Distributors, LLC is seeking a Warehouse Lead for Will Call / Customer Pick-Up to coordinate daily pickup activity and lead a small team in a fast-moving warehouse environment. The role combines hands-on picking, staging, verification, and loading of orders with ensuring a safe, efficient, and professional experience for customers.

You will monitor schedules, assign tasks, operate material-handling equipment, and support inventory accuracy through counts and system transactions.

Qualifications

• 2+ years of warehouse, shipping, or customer service experience.
• Experience with warehouse management systems and ERP software.
• Experience working with freight carriers.

Responsibilities

• Lead the daily workflow of the Will Call / customer pick-up area while actively performing warehouse work alongside the team.
• Review the daily pick-up schedule, establish priorities, assign work, and adjust staffing or sequencing as volume and customer arrival times change.
• Pick, pull, stage, and consolidate customer orders using warehouse systems, scanners, pick documents, and established operating procedures.
• Verify staged orders against system records, paperwork for item, quantity, condition, and completeness before release to the customer.
• Safely operate forklifts, electric pallet jacks, and other material-handling equipment to move and stage product.
• Coordinate customer arrivals, confirm orders and release information, communicate expected wait times, and maintain a professional customer experience.
• Resolve routine pick-up discrepancies, shortages, product-condition concerns, and staging issues; elevate exceptions through the appropriate Operations, Customer Service, or Post Sales channel.
• Maintain clear staging lanes, accurate order identification, and an orderly traffic flow that separates customers from powered equipment and active warehouse work.
• Provide on-the-job guidance, coaching, and task directions to assigned associates; reinforce safety, quality, service, productivity, and attendance expectations.
• Conduct start-of-shift equipment inspections and report unsafe conditions, damaged equipment, product damage, or process breakdowns promptly.
• Support inventory accuracy through location verification, cycle counts, discrepancy research, and timely system transactions.
• Maintain a clean, organized, and safe work area in accordance with company safety policies and housekeeping standards.
• Assist other warehouse functions as operational needs require and perform other duties as assigned.

Skills

Warehouse experience

ERP/warehouse systems

Freight carrier experience

Tools

ERP systems

Job description

Kitchen Cabinet Distributors, LLC is seeking a Warehouse Lead for Will Call / Customer Pick-Up to coordinate daily pickup activity and lead a small team in a fast-moving warehouse environment. The role combines hands-on picking, staging, verification, and loading of orders with ensuring a safe, efficient, and professional experience for customers.

You will monitor schedules, assign tasks, operate material-handling equipment, and support inventory accuracy through counts and system transactions.