Warehouse Lead - Customer Pick-Up & Operations

Kitchen-Cabinet-Designers-LL; Raleigh (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Kitchen Cabinet Distributors (KCD) is seeking a Warehouse Lead for Customer Pick-up in Raleigh. You will lead the Will Call area, coordinating daily pick-up activity and guiding a small team of warehouse associates to ensure accurate, safe, and professional customer experiences.

You will review schedules, prioritize orders, and work hands-on to pick, stage, and verify items. Proficiency with WMS/ERP systems and forklift operation are required; attention to safety and inventory integrity is

Qualifications

• 2+ years of warehouse/shipping/customer service experience.
• Experience with warehouse management systems and ERP's that support it.
• Experience working with freight carriers.

Responsibilities

• Lead the daily workflow of the Will Call / customer pick-up area while actively performing warehouse work alongside the team.
• Review the daily pick-up schedule, establish priorities, assign work, and adjust staffing or sequencing as volume and customer arrival times change.
• Pick, pull, stage, and consolidate customer orders using warehouse systems, scanners, pick documents, and established operating procedures.
• Verify staged orders against system records, paperwork for item, quantity, condition, and completeness before release to the customer.
• Safely operate forklifts, electric pallet jacks, and other material-handling equipment to move and stage product.
• Coordinate customer arrivals, confirm orders and release information, communicate expected wait times, and maintain a professional customer experience.
• Resolve routine pick-up discrepancies, shortages, product-condition concerns, and staging issues; elevate exceptions through the appropriate Operations, Customer Service, or Post Sales channel.
• Maintain clear staging lanes, accurate order identification, and an orderly traffic flow that separates customers from powered equipment and active warehouse work.
• Provide on-the-job guidance, coaching, and task directions to assigned associates; reinforce safety, quality, service, productivity, and attendance expectations.
• Conduct start-of-shift equipment inspections and report unsafe conditions, damaged equipment, product damage, or process breakdowns promptly.
• Support inventory accuracy through location verification, cycle counts, discrepancy research, and timely system transactions.
• Maintain a clean, organized, and safe work area in accordance with company safety policies and housekeeping standards.
• Assist other warehouse functions as operational needs require and perform other duties as assigned.

Skills

Warehouse experience

Customer service experience

ERP systems

Tools

WMS/ERP software

Freight carrier coordination

Job description

Kitchen Cabinet Distributors (KCD) is seeking a Warehouse Lead for Customer Pick-up in Raleigh. You will lead the Will Call area, coordinating daily pick-up activity and guiding a small team of warehouse associates to ensure accurate, safe, and professional customer experiences.

You will review schedules, prioritize orders, and work hands-on to pick, stage, and verify items. Proficiency with WMS/ERP systems and forklift operation are required; attention to safety and inventory integrity is