General Manager

Crosstown Plumbing; East Orange (NJ); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Robust health benefits

Vision insurance

Dental insurance

Paid vacation and sick time

401k program

Annual holiday party

Job summary

Crosstown Plumbing in East Orange, NJ seeks an experienced General Manager to oversee daily operations, staff leadership, and customer satisfaction. You will drive inventory control, sales performance, and service quality, supporting the store owner in achieving business goals.

Ideal candidates bring 5+ years of management experience, a track record of motivating teams, and strong communication skills. The role offers a robust benefits package and an opportunity to shape a thriving plumbing

Qualifications

• 5+ years of experience in a management role, preferably in retail or plumbing supply.
• Strong leadership and staff development capabilities.
• Proven experience in inventory management, operations, and customer service.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Supervise, train, and mentor staff to promote a collaborative and productive work environment.
• Oversee daily store operations including inventory management, customer service, and sales performance.
• Review workloads and realign responsibilities to ensure teams function efficiently.
• Foster a customer-first environment with consistent service standards.
• Troubleshoot customer issues and address escalated concerns.
• Promote teamwork and a positive workplace atmosphere.
• Implement sales strategies and promotions to increase revenue and engagement.
• Maintain a safe and organized work environment for staff and customers.
• Work with upper management to implement company policies and procedures.
• Ensure coverage of cash register for all shifts and be able to fill in when needed.

Skills

Leadership

Staff training

Customer service

Inventory management

Operations management

Tools

MS Office

POS systems

Job description

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for an experienced, empathetic, and motivational General Manager to oversee daily operations and manage the staff of our store. This role is key to maintaining a high level of customer service, team leadership, and store efficiency. Your leadership will help create a positive work environment and support the store owner in achieving business goals. You will be responsible for overseeing staff, improving operational efficiency, and enhancing customer satisfaction. We pride ourselves on our knowledgeable staff, exceptional customer service, and commitment to helping our customers find the right solutions.

If you are a supportive, results-oriented leader with experience in retail management and a passion for the plumbing supply industry.

Why you should join us:

• Competitive salary range between $75,000-$85,000
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Annual holiday party

Job Responsibilities:

• Supervise, train, and mentor staff members to promote a collaborative and productive work environment.
• Oversee daily store operations including inventory management, customer service, and sales performance.
• Review current workloads and identify opportunities to realign responsibilities or add support where needed, ensuring teams functions efficiently and effectively.
• Foster a customer-first environment by ensuring excellent customer service standards are consistently met.
• Troubleshoot customer issues and address any escalated concerns.
• Promote teamwork, recognition, and a positive workplace atmosphere.
• Implement sales strategies and promotions to increase revenue and customer engagement.
• Maintain a safe and organized work environment for both staff and customers.
• Work closely with upper management to implement company policies and procedures.
• Ensure sufficient coverage of cash register for all shifts; be able to fill in at cash register (when needed).
• Maintain compliance with local, state, and federal regulations.

Requirements

• 5+ years of experience in a management role, preferably in retail or a similar industry.
• Outstanding leadership capabilities.
• Experience in plumbing supplies, hardware, or related industries is highly desirable.
• Proven track record of developing and motivating teams.
• Strong understanding of inventory management, operations, and customer service.
• Strong written and verbal communication skills
• Prior experience managing employee performance.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Proficient in Microsoft Office and other business software tools.

Crosstown Plumbing is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a diverse workforce