Customer Payment Representative

Nrgenergy; Lindon (UT); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Daily lunch on site

Paid holidays

Flexible paid time away

Employee discounts

Onsite health clinic

Gym access

Medical/dental/vision/life coverage

401(k) + employer match

Employee resource groups

Job summary

NRG Energy’s Vivint Smart Home division in Lindon is hiring entry-level Customer Payment Representatives to support the Inside Sales team. You will handle payment over the phone, take inbound transfers, and deliver exceptional customer service.

This on-site role requires bilingual English/Spanish communication with a starting pay of $14.50 per hour, plus potential bonuses and a $0.50/hr premium for bilingual speakers.

Qualifications

• Must be bilingual in English and Spanish.
• Must be able to work on-site at Lindon office.
• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Desire to engage customers in an upbeat, helpful manner
• Must be able to work a closing schedule: 2pm - 10:30pm; Tues/Sun off

Responsibilities

• Assist Inside Sales by facilitating payment over the phone.
• Reps will be taking inbound transfers and providing world-class customer service.
• Gain insight into the sales process and Vivint systems to enhance customer experience.

Skills

Bilingual English/Spanish

Computer literacy

Customer service orientation

Education

High School Diploma or GED

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Role:

Our Customer Payment Representatives assist the Inside Sales team by facilitating payment over the phone. Reps will be taking inbound transfers and providing world-class customer service. We are hiring immediately and looking for reps with positive attitudes and attention to detail.

This entry-level position will provide insight into the sales process, Vivint systems, and provide valuable communication skills that will help you succeed in any work setting.

Starting Pay: $14.50/hr + potential bonuses/commissions

• Additional $.50 per hour for bi-lingual Spanish/English speakers.

Minimum Qualifications:

• Must be bilingual in English and Spanish
• Must be able to work on-site at our Lindon office
• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Computer Literate
• Desire to engage customers in an upbeat, helpful manner
• Must be able to work a closing schedule: 2pm - 10:30pm; Tues/Sun off

Preferred Qualifications:

• Ability to multi-task (especially while talking on the phone)
• Attention to detail
• Customer Service experience

Employee Perks:

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.