Customer Payment Representative

Vivint; Lindon (UT); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Daily lunch and drinks on site

Paid holidays and flexible paid time

Employee Discounts

Onsite health clinic, gym

Medical/dental/vision/life coverage

401(k) + Employer Match

Employee Resource Groups

Job summary

Vivint Smart Home, an NRG owned company, is hiring an entry-level Customer Payment Representative to support the Inside Sales team in Lindon, UT. The role focuses on processing payments over the phone, handling inbound transfers, and delivering exceptional customer service.

Starting pay is $14.50/hour with potential bonuses/commissions; bilingual Spanish speakers receive an additional $0.50/hour. Must be on-site, 2pm–10:30pm, with Tue/Sun off, and able to pass a background check and

Qualifications

• Must be bilingual in English and Spanish.
• Must be able to work on-site at Lindon office.
• Completed High School Education, GED, or equivalent.
• Must be at least 18 years of age.
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent.
• Computer literate.
• Desire to engage customers in an upbeat, helpful manner.
• Must be able to work a closing schedule: 2pm - 10:30pm; Tue/Sun off.

Responsibilities

• Facilitate payment over the phone as part of Inside Sales.
• Handle inbound transfers and provide world-class customer service.
• Assist customers with payment processes and address inquiries.
• Gain exposure to Vivint systems and sales processes.

Skills

Bilingual English/Spanish

Customer service

Computer literacy

Background check clearance

Attention to detail

Education

High school diploma or GED

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Role:

Our Customer Payment Representatives assist the Inside Sales team by facilitating payment over the phone. Reps will be taking inbound transfers and providing world-class customer service. We are hiring immediately and looking for reps with positive attitudes and attention to detail.

This entry-level position will provide insight into the sales process, Vivint systems, and provide valuable communication skills that will help you succeed in any work setting.

Starting Pay: $14.50/hr + potential bonuses/commissions

• Additional $.50 per hour for bi-lingual Spanish/English speakers.

Minimum Qualifications:

• Must be bilingual in English and Spanish

• Must be able to work on-site at our Lindon office

• Completed High School Education, GED, or equivalent

• Must be at least 18 years of age

• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

• Computer Literate

• Desire to engage customers in an upbeat, helpful manner

• Must be able to work a closing schedule: 2pm - 10:30pm; Tues/Sun off

Preferred Qualifications:

• Ability to multi-task (especially while talking on the phone)

• Attention to detail

• Customer Service experience

Employee Perks:

Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.