Customer Outreach Specialist

Power TakeOff; Colorado; Remote; USD 40,000; Full time

Job summary

Join a forward-thinking company as a Customer Outreach Specialist in their innovative Virtual Commissioning Program. In this role, you'll proactively connect with businesses to identify energy-saving opportunities, making a positive environmental impact. Your sales-oriented approach, strong communication skills, and ability to engage with diverse customers will be key to your success. This position offers a unique chance to enter the sustainability and energy efficiency industry while working in a fully virtual environment. With a supportive team and opportunities for professional growth, you can thrive in this dynamic role and contribute to a greener future.

Benefits

Medical Insurance including vision and dental

Health Savings Account contributions

SIMPLE IRA retirement plan with matching

Student Loan Incentive Repayment Program

Opportunities for professional development

41 days of starting paid time off

Flexible well-being days

Paid holidays

Winter break between Dec. 25th and Jan. 1st

Summer 'Friyays' with every 2nd and 4th Friday off

Qualifications

• 1+ year of experience in customer service or similar role.
• Ability to engage with customers through cold outreach.

Responsibilities

• Engage with business customers to identify energy savings opportunities.
• Schedule meetings between customers and energy advisors.

Skills

Customer Engagement

Sales Skills

Communication

Problem-Solving

Time Management

Interpersonal Skills

Persistence

Education

Higher Education Degree

Tools

Salesforce

Outreach.io

Job description

Power TakeOff is a software and implementation company driven by making an environmental impact by helping business customers reduce their energy consumption. Since its founding in 2007, Power TakeOff’s products and services have centered around the use of interval electric data to help the business market better understand and reduce their usage and to use software and analytics as tools to cost-effectively deliver services at utility-scale. While our end-user participants are businesses, much of our work is generated from utility-scale contracts with over 20 utilities across North America.

We’re a fast-moving, agile, and growing company with a need for self-motivated staff who enjoy contributing to a better planet by reducing business’ energy usage.

Position Summary

Join Power TakeOff's innovative Virtual Commissioning (VCx) Program as a Customer Outreach Specialist. Your primary responsibility will be to proactively engage with a wide range of business, institutional, and commercial customers who have identified prospective energy savings opportunities. Through email and phone calls, you will reach out to numerous prospective customers, establishing contact and scheduling virtual meetings between the customer and a Power TakeOff Energy Advisor, who will further assist the customers to implement energy savings opportunities.

The Job

The Ideal Candidate is someone with a customer engagement background, motivated by impact, and looking to get their foot in the door to the sustainability and energy efficiency industry! Additionally, the most successful team members are:

• Sales-oriented individuals who communicate professionally and persuasively
• Engagement Motivated and enjoy spending time making new connections with customers
• Organized through reliable and consistent organization and time management practices
• Team-oriented because they collaborate with others, improve through feedback, and work toward a common goal
• Flexible in that they are ready and able to change direction and willing to adapt their approach to different customer needs
• Self-motivated with an innately strong work ethic
• Outgoing and enjoy going above and beyond for customers
• Persistent in their work style and determined to overcome barriers
• Invested in making a positive environmental impact
• Lifelong learners excited to soak up knowledge and put it to practice
• Transparent because they speak clearly, openly, and honestly with a goal to improve their own and their teammates’ performance
• Goal-oriented and interested in working a strategy towards defined, achievable goals
• Patient with the time it takes to see results

Hard and soft skills learned and developed in this role that can benefit you in your time here and in the future:

• Hard Skills: Pipeline management, cold outreach, industry knowledge, understanding of building energy systems, knowledge of energy efficiency opportunities, data analysis
• Soft Skills: Time management, interpersonal skills, problem-solving, persuasion, communication, receiving and providing feedback, peer collaboration

Candidates who are in the role may use their gained experience towards relevant certifications, such as the LEED Green Associate and Certified Energy Management designations.

Key Qualifications

• Higher education degree
• Preferred 1+ year of professional experience in a customer service representative (CSR) or similar role with cold outreach responsibilities
• Motivation to engage with prospective program participants via cold calls, emails, and meetings
• Ability to identify and address real or perceived barriers and articulate benefits to customers to encourage participation
• Strong listening, verbal, and written communication skills
• Ability to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goals
• Ability to use/learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reporting
• Consistently positive and professional communications, even under pressure
• Effective sales skills and motivation to achieve goals
• Self-motivated with a strong work ethic
• Ability to learn new information quickly
• Quality personal references that speak to your work ethic
• Exceptional oral and written communication skills
• Excellent organization, record-keeping, and time management skills
• Bilingual abilities are a plus

Salary Range

Starting at $40,000 USD per year with an opportunity for an additional bonus for exceptional performance.

Location & Travel

Power TakeOff is a 100% virtual company with no physical office location. However, many employees are based in two hubs in the areas around Denver, CO and Kitchener-Waterloo, Ontario. Residence in one of these two hubs is desired but not required, and relocation assistance will not be provided for the position.

Regular travel is not required for this position, but occasional travel may be required. Power TakeOff will cover the associated accommodation and travel expenses for any such travel.

• Medical Insurance including vision and dental, with deductibles as low as $5/month
• Contributions to a Health Savings Account (HSA) on applicable medical plans
• SIMPLE IRA retirement plan with company matching
• Student Loan Incentive Repayment Program (eligible 12 months after employment)
• Opportunities for professional development and growth
• 41 days of starting paid time off, increasing to 46 days after the first year
  • 15 paid vacation days, increasing to 20 after the first year
  • 7 flexible well-being days
  • 9 paid holidays
  • All company winter break between Dec. 25th and Jan. 1st
  • Summer "Friyays", from June through August we get each 2nd and 4th Friday off!