Customer Outreach & Communications Specialist

Moodreact; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on communications and customer

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is seeking a Communications Agent to support customer outreach and promotional communication. This entry-level role focuses on presenting information clearly and representing Moodreact professionally in public interactions.

The position offers paid training, opportunities for career advancement, and a supportive team environment, with hands-on experience in customer engagement and relationship development.

Qualifications

• High school diploma or equivalent.
• Strong verbal and interpersonal communication skills.
• Friendly, confident, and professional demeanor.
• Comfortable interacting with customers and the public.

Responsibilities

• Engage directly with customers and prospective customers.
• Communicate product and service information clearly and professionally.
• Identify customer needs and assist with appropriate solutions.
• Participate in community outreach and promotional events.
• Assist with lead generation and customer acquisition initiatives.
• Support customer follow-ups and relationship development.
• Help prepare and organize promotional materials.
• Maintain accurate records of customer interactions and outreach activities.
• Gather customer feedback and communicate relevant information to team members.
• Represent the company professionally during customer interactions.
• Collaborate with team members to support customer and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer service

Public interaction

Education

High school diploma or equivalent

Job description

Moodreact is seeking a Communications Agent to support customer outreach and promotional communication. This entry-level role focuses on presenting information clearly and representing Moodreact professionally in public interactions.

The position offers paid training, opportunities for career advancement, and a supportive team environment, with hands-on experience in customer engagement and relationship development.