Customer Order Support III

Heatcraft Refrigeration Products, LLC; Stone Mountain (GA); On-site; USD 49,000 - 64,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life insurance

Long-term disability

Paid time off

Paid holidays

Floating holidays

Job summary

Heatcraft Refrigeration Products, LLC in Stone Mountain, GA is seeking a Customer Order Support III to provide support from PO creation through order delivery. The role handles complex orders via email, coordinates with shipping, and uses CRM systems to track and troubleshoot.

You will build strong relationships with designated customers, require 3–5 years of related experience, and demonstrate excellent communication in a fast-paced environment.

Qualifications

• Requires a high school diploma or equivalent.
• 3-5 years of related experience.
• Excellent written and verbal communication skills.
• Able to learn and understand technical terminology.
• Must work in a fast-paced, goal-oriented environment.
• Ability to navigate data entry systems.

Responsibilities

• Process complex orders based on customer requests.
• Checks pricing and availability of products.
• Collaborate with internal teams to fulfill engineered-to-order orders.
• Coordinate with shipping to ensure timely delivery.
• Use CRM and other systems for tracking and troubleshooting.
• Orders involve multiple parts and shipments coordination.
• Assist with warranty and replacement parts.
• Build relationships with assigned customers.
• Support junior staff as needed.

Skills

Excellent written and verbal коммуника

Ability to learn terminology

Handle multiple tasks

Fast-paced environment

Attention to detail

Education

High school diploma

Job description

Who We Are

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling. Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Location: Stone Mountain, GA -100% Onsite

• Days: Monday - Friday
• Training Schedule (First 6 Weeks): 7:30 AM - 4:30 PM ET
• Regular Schedule (After Training): 9:00 AM - 6:00 PM ET

The Customer Order Support III, provides support to designated customers to create orders and monitor process from PO creation through order delivery. Primary communications are received via email, and orders and questions received are complex and non-routine.

Duties Include But Are Not Limited To

• Processes complex orders based on customer requests.
• Checks on pricing and availability of products.
• May work with internal teams to process orders that are engineered to order.
• Partners with shipping department to ensure timeliness in completion, and proactively reaches out to customers if there are any changes to the shipping schedule.
• Uses CRM and other systems tracking, information gathering, and troubleshooting.
• Orders processed are for complex involving multiple parts and requires tracking and coordinating multiple shipments.
• Assists with warranty and replacing parts damaged upon receipt.
• Builds relationship with assigned customers.
• May answer questions from lower level team members.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• 3-5 years of related experience is required.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details.
• Requires limited knowledge of the organization, products, and/or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $49,000 - $64,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Company's applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role:

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 10-11 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special.

Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law. We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].

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