Customer Order Coordinator

Mitsubishi Electric Power Products, Inc.; Warrendale (Allegheny County); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical / dental / vision benefits up

401(k) match

Paid time off and holidays

Professional development

On-site fitness center

Profit sharing

Employee discounts

Job summary

Mitsubishi Electric Power Products, Inc. in Warrendale, PA is seeking a Customer Order Coordinator for a hybrid role working 2 days onsite.

You will review and enter orders in ERP, manage credits, coordinate with customers and internal teams, and support invoicing and payments. The role requires an Associate’s degree with 3+ years in customer service or sales order entry, plus strong communication, analytical, and MS Office/ERP skills.

Qualifications

• Associate’s degree and 3+ years in customer service or sales order entry in manufacturing or service industry.
• Advanced interpersonal, communication, and writing skills for customers and colleagues.
• Analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math skills.
• Proficient in MS Office and ERP/MRP systems.

Responsibilities

• Review customer purchase orders and ERP entries for accuracy; coordinate changes with customers and internal stakeholders.
• Enter orders in ERP; issue and maintain Sales Order Acknowledgements.
• Prepare Customer Account Credit Summaries and coordinate approvals.
• Review non-standard Terms and Conditions and coordinate with Contracts Consultant for approval.
• Verify completeness of internal order and payment details before shipment.
• Maintain commission records and process commission payments.
• Coordinate purchasing, production scheduling, and shipping for orders with partners and internal departments.
• Coordinate returns with Quality, Purchasing, Logistics and issue RMAs.
• Support invoicing and collections by reviewing orders and documents.
• Assist with setup of progress payments in ERP.
• Represent CPSD professionally with customers, partners, and internal departments.

Skills

Customer service

Sales order entry

Interpersonal skills

Communication

Writing skills

Analytical thinking

Problem solving

Organizational skills

MS Office

ERP/MRP systems

Education

Associate’s degree

Tools

ERP systems (MRP)

MS Office

Job description

Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an Customer Order Coordinator to be based in our Warrendale, PA facility. This is a hybrid role working 2 days onsite.

What You’ll Do:

• Review customer purchase orders and ERP system entries for accuracy and completeness. Facilitate and document required purchase order and post-acceptance changes and corrections with customers and internal stakeholders.
• Enter order information in the ERP system. Issue and maintain signed Sales Order Acknowledgements.
• Prepare Customer Account Credit Summaries and obtain appropriate level of approvals as required. Monitor customer credit and facilitate credit increase requests with MEPPI Accounts Receivable as needed.
• Review customer purchase orders and identify those with non-standard Terms and Conditions. Ensure those Terms and Conditions are reviewed by a Contracts Consultant. Assist in review and coordinate approval process as required.
• Verify that all internal customer order work and customer payment details are complete before product shipment.
• Maintain commission records, verify commission payments, and prepare manual commission requests.
• Coordinate purchasing of equipment/parts, production scheduling, and shipping activities related to customer orders with partners, customers, and internal departments
• Coordinate returns with Quality, Purchasing, Logistics, and the customer. Issue and maintain Return Material Authorizations (RMA) as required.
• Support customer invoicing and collection processes by reviewing and confirming customer purchase order, sales order and supporting documents.
• Assist Accounts Receivable and PAE with setup and maintenance of progress payments in the ERP system.
• Further the goals and positive, professional image of CPSD by effective dealings with customers, partners, and internal departments.

What You’ll Bring:

• Associate’s degree with at least 3 years of experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
• Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
• Intermediate analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
• Developed basic math skills.
• Advanced computer skills, emphasizing MS Office products and MRP/ERP systems.

What’s in It for You:

• MEPPI pays up to 90% of the cost for medical, dental, and vision plans.
• Retirement Plans:
  • 401(k) match of up to 4%.
• Generous Paid Time Off:
  • Earn vacation after just 90 days, plus enjoy 12 paid holidays annually.
• Access to professional development programs and educational assistance.
• On-site fitness center (Warrendale, PA), wellness program, profit sharing, and employee discounts.

Why MEPPI:

As a proud U.S. affiliate of Mitsubishi Electric, MEPPI powers critical infrastructure and rail transportation solutions across North America. We value collaboration, innovation, and people—because we know that our greatest asset is our team. Join us and help shape a future where talent and technology thrive.

Equal Opportunity Employer:

MEPPI is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and ensure fair consideration for every candidate.

Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.