Customer Order Coordinator

Mitsubishi Electric Power Products, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

On-site gym

Wellness program

Profit sharing

Employee discounts

Job summary

Mitsubishi Electric Power Products, Inc. is seeking a Customer Order Coordinator to be based in Warrendale, PA.

This hybrid role requires 2 days onsite and offers opportunities to work with cross-functional teams on order processing, credit management, and logistics. Applicants should have an Associate’s degree and at least 3 years of experience in customer service and order entry within manufacturing or services, with strong MS Office and ERP skills.

Qualifications

• Associate’s degree with at least 3 years of experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
• Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
• Intermediate analytical, problem-solving, and organizational skills.

Responsibilities

• Review customer purchase orders for accuracy and document changes with customers and internal stakeholders.
• Enter order information in the ERP system and issue signed Sales Order Acknowledgements.
• Monitor customer credit and assist with approvals and collection processes.
• Coordinate purchasing of equipment/parts, production scheduling, and shipping activities for customer orders.
• Coordinate returns and issue Return Material Authorizations (RMA) as required.

Skills

Customer Service

Order Entry

ERP Systems

MS Office

Communication

Multitasking

Problem Solving

Education

Associate’s degree

Tools

MRP/ERP systems

MS Office

Job description

Join the MEPPI Team!
Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an

Join the MEPPI Team!
Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an Customer Order Coordinator to be based in our Warrendale, PA facility. This is a hybrid role working 2 days onsite.

What You’ll Do

• Review customer purchase orders and ERP system entries for accuracy and completeness. Facilitate and document required purchase order and post-acceptance changes and corrections with customers and internal stakeholders.
• Enter order information in the ERP system. Issue and maintain signed Sales Order Acknowledgements.
• Prepare Customer Account Credit Summaries and obtain appropriate level of approvals as required. Monitor customer credit and facilitate credit increase requests with MEPPI Accounts Receivable as needed.
• Review customer purchase orders and identify those with non-standard Terms and Conditions. Ensure those Terms and Conditions are reviewed by a Contracts Consultant. Assist in review and coordinate approval process as required.
• Verify that all internal customer order work and customer payment details are complete before product shipment.
• Maintain commission records, verify commission payments, and prepare manual commission requests.
• Coordinate purchasing of equipment/parts, production scheduling, and shipping activities related to customer orders with partners, customers, and internal departments
• Coordinate returns with Quality, Purchasing, Logistics, and the customer. Issue and maintain Return Material Authorizations (RMA) as required.
• Support customer invoicing and collection processes by reviewing and confirming customer purchase order, sales order and supporting documents.
• Assist Accounts Receivable and PAE with setup and maintenance of progress payments in the ERP system.
• Further the goals and positive, professional image of CPSD by effective dealings with customers, partners, and internal departments.

What You’ll Bring

• Associate’s degree with at least 3 years of experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
• Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
• Intermediate analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
• Developed basic math skills.
• Advanced computer skills, emphasizing MS Office products and MRP/ERP systems.

What’s In It For You

• Comprehensive Health Coverage:
  • MEPPI pays up to 90% of the cost for medical, dental, and vision plans.
• Retirement Plans:
  • 401(k) match of up to 4%.
• Generous Paid Time Off:
  • Earn vacation after just 90 days, plus enjoy 12 paid holidays annually.
• Career Growth:
  • Access to professional development programs and educational assistance.
• Employee Perks:
  • On-site fitness center (Warrendale, PA), wellness program, profit sharing, and employee discounts.
    

Why MEPPI

As a proud U.S. affiliate of Mitsubishi Electric, MEPPI powers critical infrastructure and rail transportation solutions across North America. We value collaboration, innovation, and people—because we know that our greatest asset is our team. Join us and help shape a future where talent and technology thrive.

Equal Opportunity Employer

MEPPI is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and ensure fair consideration for every candidate.

Notice To Agencies And Search Firms

We do not accept unsolicited resumes from agencies. Submissions without signed agreements become the property of MEPPI, and no fees will be paid.