Customer Ops & Marketplace Lead | AI-Driven Growth

We Love AI Jobs; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Wonderschool in San Francisco is seeking a hands-on Customer & Marketplace Operations Leader to own support across phone, chat, email, and AI, guiding a team to resolve complex issues and improve outcomes for families, providers, and employers.

You will design workflows, partner with product and engineering, drive retention and revenue growth, set high standards for response times and quality, and scale operations as Wonderschool expands its marketplace.

Qualifications

• Experience leading customer-facing operations teams.
• Proven ability to design scalable workflows and processes.
• Familiarity with AI-enabled support tools and analytics.

Responsibilities

• Lead support across phone, chat, email, and AI; resolve complex customer situations.
• Improve marketplace conversion, retention, and provider operations through better workflows.
• Manage the team, provider-service partners, and the AI support quality/escalation systems.
• Collaborate with product and engineering to address root causes and scale solutions.
• Own the end-to-end customer and marketplace experience for families, providers, and employers.

Skills

AI support operations

Spreadsheets

SQL

Customer support

Marketplace operations

Vendor management

Process automation

Job description

Wonderschool in San Francisco is seeking a hands-on Customer & Marketplace Operations Leader to own support across phone, chat, email, and AI, guiding a team to resolve complex issues and improve outcomes for families, providers, and employers.

You will design workflows, partner with product and engineering, drive retention and revenue growth, set high standards for response times and quality, and scale operations as Wonderschool expands its marketplace.