Customer Operations Supervisor - Full Time (William Hill LV)

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 60,000 - 70,000; Full time

Job summary

Join a leading player in the gaming industry as a Customer Operations Supervisor, where you'll provide top-notch support, generate essential customer statements, and manage sensitive data in a fast-paced environment. With a commitment to customer satisfaction, your role will significantly impact overall operations and customer engagement.

Qualifications

• 1+ years of customer support experience required.
• Ability to type 35 words per minute and work varied shifts.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Generate win/loss statements and account adjustments for customers.
• Update customer documentation and process KYC requirements.
• Respond to support emails timely and organize documentation.

Skills

Customer Support

Communication

Problem Solving

Multi-tasking

Interpersonal Skills

Tools

Microsoft Office

Job description

Customer Operations Supervisor - Full Time (William Hill LV)

Join to apply for the Customer Operations Supervisor - Full Time (William Hill LV) role at Caesars Sportsbook & Casino

Customer Operations Supervisor - Full Time (William Hill LV)

2 days ago Be among the first 25 applicants

Join to apply for the Customer Operations Supervisor - Full Time (William Hill LV) role at Caesars Sportsbook & Casino

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses/phone numbers/emails
• Update documentation on file such as driver’s licenses
• Processing KYC documentation
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required
  

Job Description

What You Will Do:

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses/phone numbers/emails
• Update documentation on file such as driver’s licenses
• Processing KYC documentation
• Selfie Sign-Ups
• Onfido Submissions
• Ontario Reviews
• Nevada Paper Applications
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required
  

What You Will Need

• 1 + years Customer Support experience
• 1+ years of experience working in a fast-paced environment
• 1+ years of experience dealing with private/sensitive customer data
• Ability to type 35 words per minute
• Ability to multi-task
• Work varied shifts, including nights, weekends, and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities
  
  

Physical Requirements

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to write for extended periods of time
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities

About Us

Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Gambling Facilities and Casinos, Entertainment Providers, and IT Services and IT Consulting

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