Customer Operations Specialist

Jobtailor; Timonium (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Timonium, MD is seeking a detail-oriented Billing Operations specialist to support order bookings, invoicing and AR processes. You will coordinate with Sales and Operations on MACs, Box Sales, subscriptions and license renewals, while ensuring accurate billing cycles and timely collections.

The role requires 2+ years in customer operations, excellent communication, and proficiency in Microsoft Office.

Qualifications

• 2+ years of experience in customer operations or related fields (customer service, scheduling/dispatch, AP/AR, purchasing, shipping/receiving, inventory management, sales support).
• Excellent verbal and written communication, able to interact at all levels of the organization.
• Ability to work independently, prioritize tasks in a fast-paced environment and meet deadlines.

Responsibilities

• Review sales booking packages and process order bookings, including MAC, Box Sales, Projects, Subscriptions and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections and process daily billings for service and install.
• Manage SLA expirations, renewals and subscription renewals; track software license expirations.
• Establish and manage billing cycles for subscriptions and ensure timely invoice collection.
• Communicate with customers regarding new billings and overdue balances; correct billing discrepancies with Operations.

Skills

Customer operations experience

Strong communication

Microsoft Office proficiency

Independent work

Time management

Tools

Microsoft Office Suite

Job description

Job Responsibilities

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Requirements

• 2+ years of experience in customer operations or related fields such as: Customer Service, Scheduling/Dispatch, Accounts Payable/Accounts Receivable (AP/AR), Purchasing, Shipping/Receiving, Inventory Management, Sales Support, etc.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) products.
• Strong verbal and written communication skills with the ability to interact at all levels of the organization.
• Ability to work independently, manage priorities in a fast-paced environment, and meet deadlines.
• Strong organizational and administrative skills with attention to detail.
• High level of integrity and discretion in handling confidential information.
• Experience in accounts receivable is a plus.
• Prior experience in an office setting is preferred.