Customer Operations Specialist

NSI Foods; Elmhurst (IL); On-site; Full time

Job summary

A leading player in the natural food industry is looking for a detail-oriented Customer Operations Specialist in Elmhurst, IL. The role focuses on managing customer orders, coordinating logistics, and ensuring exceptional customer service. Ideal candidates will have a bachelor's degree and 2-3 years of experience in customer operations, preferably in the CPG or food sector. The position offers opportunities for remote work but requires proximity to the office for in-person meetings. Strong proficiency in tools such as SAP Business One and Google Workspace is essential.

Qualifications

• 2-3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred).
• Experience working with retail customers or supermarket chains is a plus.
• ERP experience preferred, particularly with SAP Business One.

Responsibilities

• Manage customer orders from PO receipt through delivery.
• Confirm order details and communicate ETAs to customers.
• Resolve order discrepancies and support invoice accuracy.
• Assist with transportation coordination and 3PL claims.

Skills

Attention to detail

Strong communication skills

Problem-solving skills

Experience with retail customers

Proficiency in Google Sheets

Familiarity with EDI systems

Education

Bachelor's degree in business administration or related field

Tools

SAP Business One

Google Workspace

MacOS

Job description

Position Details

Job Title: Customer Operations Specialist

Location: Elmhurst, IL* must be based within a 1-2 hr drive to/from Elmhurst*

Reports to: VP of Sales

Job Type: Full-time

Overview

NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.

NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.

Responsibilities

• Manage customer orders (manual + EDI) from PO receipt through delivery
• Confirm order details and communicate ETAs to customers and distribution centers
• Coordinate internally with Sales, Operations, and Accounting
• Resolve order discrepancies and support invoice accuracy
• Assist with transportation coordination and 3PL claims
• Maintain accurate reporting in ERP (SAP Business One preferred)
• Utilize customer portals and support compliance documentation
• Contribute to process improvements and operational efficiencies

The ideal candidate will have:

• Experience working with retail customers or supermarket chains is a plus
• ERP experience (SAP Business One a strong plus)
• Familiarity with EDI systems
• Strong proficiency in Google Sheets and Google Workspace
• Proficiency in MacOS
• High attention to detail and ability to manage multiple priorities
• Strong communication and problem-solving skills

Education and Experience

• A Bachelor's degree in business administration or related field
• 2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)

Work environment

• Remote work available but candidates must be living in close proximity to NSI’s office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.

NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Please direct all recruiting and candidate inquiries to [e-mail].

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