Customer Operations Representative

RXO, Inc.; Town of Charlotte (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company 5%

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. in New York is seeking a Customer Operations Representative to support branch sales, enter loads, and keep customers informed about shipment status. You will track shipments, resolve issues, and prepare data in the Transportation Management System for accounting purposes.

The role emphasizes clear communication, attention to detail, and the ability to thrive in a fast-paced environment. Prior sales or customer service experience is a plus, with opportunities for growth within RXO’s

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with capacity to work with minimal supervision or in a team.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training, with understanding of the transportation industry.
• Strong attention to detail and follow-up skills; proven problem-solving ability.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments from inception to delivery and communicate status to customers.
• Handle shipment issues and share updates with the Sales Manager and Carrier Operations Group.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and focus of accounts, including load entry, tracking and reporting.
• Monitor report cards.

Skills

Verbal & written communication

Self-motivated

Fast-paced environment

Tools

Transportation Management System (TMS)

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As theCustomer Operations Representative, you willmaintainreports, track shipments, and solve issues that arise, ensuring that our customers havea positiveexperience.

What your day-to-day will look like:

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments frominceptionto delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries areaccurateand complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry,trackingand reporting
• Monitor report cards

At a minimum,you’llneed:

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

It’dbe great if you also have:

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experienceidentifyingand resolving problems

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We’d love to hear from you.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.