Customer Operations Representative

RXO; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan with company match

Pre-tax accounts

Disability insurance

Life insurance

Employee Assistance Program

Paid time off

Job summary

RXO is seeking a Customer Operations Representative in Plano, TX to maintain reports, track shipments, and resolve issues, ensuring customers have a positive experience. You will work with Sales, Carrier Operations, and accounting teams to keep data accurate and shipments moving smoothly.

Ideal candidates have strong communication, attention to detail, and the ability to thrive in a fast-paced transportation environment. Join RXO to grow with a company committed to technology-driven logistics.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with ability to work with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience in transportation operations.
• Strong attention to detail and follow-up.

Responsibilities

• Support Sales by managing the branch's key accounts.
• Enter loads and confirm shipment status notes.
• Schedule pickup and delivery with warehouses and customers.
• Track shipments from inception to delivery and update customers.
• Resolve shipment issues and share updates with customers.
• Enter information into the Transportation Management System (TMS) and prep loads for accounting.
• Communicate shipment, billing, or follow-up issues to Sales Manager and Carrier Operations.
• Prioritize daily workload and accounts focusing on load entry, tracking and reporting.
• Monitor report cards.

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced adaptability

Tools

TMS experience

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

What your day-to-day will look like:

• Support Sales with managing the branch's key accounts

• Enter loads and confirm notes about the status of shipments

• Schedule pickup and delivery appointments with warehouses and customers

• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments

• Handle any issues that arise on shipments and share information and updates with the customer

• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete

• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group

• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting

• Monitor report cards

At a minimum, you'll need:

• Excellent verbal and written communication skills

• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment

• The ability to work in a fast-paced environment

It'd be great if you also have:

• 1 year of sales or customer service experience

• 1 year of related experience and/or training, and a general understanding of the transportation industry

• Solid attention to detail and follow-up skills with experience identifying and resolving problems

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.