Customer Operations Representative

RXO; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, andviS

Job summary

RXO in Charlotte, NC is seeking a Customer Operations Representative to support sales and manage branch key accounts. You will enter loads, track shipments, schedule pickups, and communicate status to customers.

You’ll use the Transportation Management System to prepare loads for accounting and keep entries accurate. The role requires strong verbal and written communication, attention to detail, and the ability to work in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with ability to work with minimal supervision or in a team.
• Ability to thrive in a fast-paced environment.
• 1 year of sales or customer service experience is preferred.
• 1 year of related experience or training in transportation is helpful.
• Strong attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate and complete.
• Communicate shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced work style

Attention to detail

Team collaboration

Problem solving

Customer service

Sales experience

Tools

Transportation Management System (TMS)

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As the Customer Operations Representative , you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.What your day-to-day will look like:Support Sales with managing the branch’s key accountsEnter loads and confirm notes about the status of shipmentsSchedule pickup and delivery appointments with warehouses and customersTrack the status of shipments from inception to delivery, and communicate with the customer on the status of the shipmentsHandle any issues that arise on shipments and share information and updates with the customerEnter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and completeCommunicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations GroupPrioritize the daily workload and focus of your accounts, including load entry, tracking and reportingMonitor report cardsAt a minimum, you’ll need:Excellent verbal and written communication skillsSelf-motivated work style with the capacity to work well with minimal direct supervision or in a team environmentThe ability to work in a fast-paced environmentIt’d be great if you also have:1 year of sales or customer service experience1 year of related experience and/or training, and a general understanding of the transportation industrySolid attention to detail and follow-up skills with experience identifying and resolving problemsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.