Customer Operations Quality & Compliance Specialist

RS Group; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

RS Group is seeking a UK Customer Operations Quality & Compliance Specialist to oversee inquiries related to regulatory, ESG and quality standards, ensuring accurate and timely responses while upholding the organisation's obligations and reputation. The role collaborates with stakeholders to deliver seamless customer journeys and drive continuous improvement across processes.

You will monitor changes in legislation and governance, acting as a trusted advisor, and ensure service levels and

Qualifications

• Respond to customer and colleagues' enquiries with accurate guidance within agreed service levels.
• Interpret regulatory information into practical advice easily understood by customers.
• Escalate complex or high-risk enquiries and collaborate with internal stakeholders to achieve resolution.
• Build and maintain relationships with stakeholders across the business to promote collaboration and best practice.

Responsibilities

• Respond to customer and colleagues' enquiries, providing accurate, clear and timely guidance within agreed service levels.
• Take ownership of commercial sales tenders from initial enquiry through to successful completion.
• Interpret complex regulatory information and translate it into practical advice that is easily understood by customers.
• Ensure all customer interactions and outcomes comply with relevant legislative, regulatory and governance requirements.
• Escalate complex or high-risk enquiries where appropriate and work collaboratively with internal stakeholders to achieve resolution.
• Build and maintain effective relationships with stakeholders across the business, establishing a strong network that promotes collaboration and the adoption of best practice.
• Monitor and respond to changes in legislation, regulatory requirements, ESG obligations, and compliance standards, ensuring business processes remain up to date and compliant.
• Demonstrate professionalism, integrity, and a commitment to company values, acting as a positive role model and trusted advisor across the organisation.
• Ensure compliance standards, quality requirements, and service level expectations are consistently achieved, identifying risks and implementing corrective actions where necessary. Able to follow and understand complex processes.
• Experience of Corporate Responsibility and Legislation
• Knowledge of best practice in compliance, quality and governance
• Understanding of risk management and controls
• Ability to manage and develop relationships with colleagues and key stakeholders, at all levels internal and externally.
• High attention to detail
• Strong experience and skills in collaborating across different teams At RS, we are making amazing happen for a better world.

Job description

As the UK Customer Operations Quality & Compliance Specialist you will provide oversight and support for customer enquiries relating to legislative, regulatory, ESG (Environmental, Social & Governance) and quality standards, ensuring responses are accurate, timely, and compliant. This is an exciting opportunity collaborating with key stakeholders to deliver a seamless customer journey, embed best practice, and drive continuous improvement initiatives that enhance service quality, manage risk, and uphold the organisation's regulatory obligations and great reputation. What You Will Be Doing

What You Will Be Doing

• Respond to customer and colleagues' enquiries, providing accurate, clear and timely guidance within agreed service levels.
• Take ownership of commercial sales tenders from initial enquiry through to successful completion.
• Interpret complex regulatory information and translate it into practical advice that is easily understood by customers.
• Ensure all customer interactions and outcomes comply with relevant legislative, regulatory and governance requirements.
• Escalate complex or high-risk enquiries where appropriate and work collaboratively with internal stakeholders to achieve resolution.
• Build and maintain effective relationships with stakeholders across the business, establishing a strong network that promotes collaboration and the adoption of best practice.
• Monitor and respond to changes in legislation, regulatory requirements, ESG obligations, and compliance standards, ensuring business processes remain up to date and compliant.
• Demonstrate professionalism, integrity, and a commitment to company values, acting as a positive role model and trusted advisor across the organisation.
• Ensure compliance standards, quality requirements, and service level expectations are consistently achieved, identifying risks and implementing corrective actions where necessary. Able to follow and understand complex processes.
• Experience of Corporate Responsibility and Legislation
• Knowledge of best practice in compliance, quality and governance
• Understanding of risk management and controls
• Ability to manage and develop relationships with colleagues and key stakeholders, at all levels internal and externally.
• High attention to detail
• Strong experience and skills in collaborating across different teams At RS, we are making amazing happen for a better world.

As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five million additional products, and a range of service solutions designed to help businesses thrive. What sets us apart is our people. More than 8,500 colleagues around the world bring technical expertise, digital innovation, and a customer first mindset to everything we do. Guided by our values - We are one team, We deliver brilliantly, We do the right thing, and We make every day better, we're creating an environment where our people can grow, contribute and make a meaningful impact.

Our Reward Philosophy

Our Reward Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company. Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values