Customer Operations & Payments Specialist

Socket.dev; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

Betr is seeking a Customer Operations Associate to deliver best-in-class support for players across our products. You will handle inquiries via email and chat, review deposits/withdrawals, and investigate unusual activity.

You’ll capture insights to inform product and operations and support users in real time during high-volume sports events. Ideal candidates have 2+ years in customer roles, strong communication, empathy, and the ability to multitask.

Qualifications

• 2+ years’ experience in a customer-focused role.
• Detail oriented with the ability to make data-driven decisions.
• Knowledge of online gaming payments, fraud and sportsbook tools preferred.
• Experience with payment providers (PayPal, online banking, card processing).
• Experience using customer support tools like Intercom.

Responsibilities

• Support and resolve user issues and inquiries professionally and promptly.
• Use email and chat to assist users and exceed expectations.
• Capture user insights to inform product, marketing and operations.
• Monitor for critical site issues and escalate to resolve quickly.
• Review and approve player deposits and withdrawal requests.
• Review accounts for irregularities and conduct basic investigations.
• Conduct due diligence investigations per internal processes.
• Resolve bet and contest inquiries about sporting rules and billing.
• Provide technical assistance to fans regarding our mobile app.
• Use internal admin tools to review accounts, spot trends and resolve issues.

Skills

Customer support

Data-driven decisions

Attention to detail

Empathy

Multitasking

Clear communication

Tools

Intercom

Job description

Betr is seeking a Customer Operations Associate to deliver best-in-class support for players across our products. You will handle inquiries via email and chat, review deposits/withdrawals, and investigate unusual activity.

You’ll capture insights to inform product and operations and support users in real time during high-volume sports events. Ideal candidates have 2+ years in customer roles, strong communication, empathy, and the ability to multitask.