Customer Operations Manager - Food Distribution

Jobot; Los Angeles (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Excellent benefits

Job summary

Jobot is seeking an Inside Manager to lead our Customer Service and Inside Sales team across the Western U.S., driving revenue growth, ensuring flawless order execution, and building strong customer relationships. This high-visibility role partners with Operations and Logistics to optimize service levels in a fast-paced food distribution environment.

The ideal candidate will have 4–10 years in related roles, prior people leadership, and a track record of managing high-volume customer

Qualifications

• 4-10 years of experience in Inside Sales, Customer Service Management, Account Management, Logistics Coordination, or Supply Chain Operations.
• Previous people leadership or management experience.
• Strong customer relationship management and problem-solving skills.
• Excellent communication, organization, and multitasking abilities.
• Experience working in a fast-paced, high-volume environment.
• Proficiency with Microsoft Excel, ERP systems, and order management software.
• Experience within the protein, meat processing, food manufacturing, foodservice, or CPG industries.
• Experience supporting retail, independent retailers, distributors, or foodservice customers.
• Truckload optimization, freight coordination, routing, or transportation planning experience.
• Knowledge of distribution and supply chain operations.

Responsibilities

• Lead and grow relationships with retail, regional, independent, distributor, and foodservice customers.
• Drive revenue growth within existing accounts and support operational excellence.
• Coach and develop the Customer Service Representative team.
• Collaborate with Sales and Operations to maximize inventory movement and profitability.
• Coordinate daily order flow between customers, Operations, Transportation, and Scheduling.
• Monitor fill rates, delivery performance, and customer service metrics.
• Support forecasting, scheduling priorities, and demand planning.

Skills

People leadership

Customer relationship mgmt

Communication

Excel/ERP/order mgmt

Food manufacturing/CPG

Retail/distributor experience

Logistics/transportation planning

Distribution/supply chain operations

Multitasking

Job description

Job details

Lead a high-impact inside sales team in a growing food manufacturer while earning a competitive salary + bonus, while making a direct impact on customer success, operations, and revenue growth!

Salary: $130,000 - $150,000 per year

A bit about us

We're an established and growing leader in the food manufacturing industry, trusted by major retailers, distributors, and foodservice customers throughout the Western U.S. If you're looking for a company that values collaboration, promotes from within, embraces innovation, and gives you the opportunity to make a visible impact on the business, you'll feel right at home here.

Why join us

• Lead a high-performing Customer Service and Inside Sales team with real ownership and autonomy.


• Help shape customer experience while driving revenue growth and operational excellence.


• Work in a fast-paced, collaborative environment where your ideas are valued.


• Enjoy career growth opportunities as the business continues to expand.


• Competitive salary, annual bonus, + excellent benefits.

Job Details

We're looking for a customer-focused, results-driven Inside Manager to lead our Customer Service and Inside Sales team while supporting our growing retail and foodservice business across the Western U.S. This is a highly visible leadership role responsible for managing key customer relationships, leading a team of Customer Service Representatives, driving revenue growth within existing accounts, and partnering with Operations and Logistics to ensure flawless order execution. If you thrive in a fast-paced food distribution environment, enjoy solving problems, building customer relationships, and improving operational efficiency, we'd love to meet you.

What You'll Do

• Manage and grow relationships with retail, regional, independent, distributor, and foodservice customers.


• Deliver exceptional customer service through proactive communication and timely issue resolution.


• Monitor customer buying patterns and order cadence to improve forecasting and service levels.


• Serve as the primary point of contact for customer needs, delivery issues, and account support.


• Grow revenue within existing customer accounts through upselling and increased account penetration.


• Partner with Sales and Operations to maximize inventory movement and profitability.


• Help customers maximize truck utilization through efficient order planning.


• Coordinate daily order flow between customers, Operations, Transportation, and Scheduling.


• Optimize truckloads, freight utilization, routing, and shipment efficiency.


• Monitor fill rates, delivery performance, and customer service metrics.


• Support forecasting, scheduling priorities, and demand planning.


• Lead, coach, and develop the Customer Service Representative team.


• Support new customer onboarding, item setup, and implementation of new programs.

What We're Looking For

• 4-10 years of experience in Inside Sales, Customer Service Management, Account Management, Logistics Coordination, or Supply Chain Operations.


• Previous people leadership or management experience.


• Strong customer relationship management and problem-solving skills.


• Excellent communication, organization, and multitasking abilities.


• Experience working in a fast-paced, high-volume environment.


• Proficiency with Microsoft Excel, ERP systems, and order management software.


• Experience within the protein, meat processing, food manufacturing, foodservice, or CPG industries.


• Experience supporting retail, independent retailers, distributors, or foodservice customers.


• Truckload optimization, freight coordination, routing, or transportation planning experience.


• Knowledge of distribution and supply chain operations.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.