Distribution Customer Service Representative

Jobot Consulting; Fresno (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

A well-established customer service company in California is seeking a Distribution Customer Service Representative. This role involves handling customer inquiries, processing orders, and maintaining knowledge of distribution processes. The ideal candidate has at least 6 months of customer service experience, strong problem-solving skills, and is detail-oriented. This position is temporary to hire, working Monday through Friday with potential overtime during peak season.

Qualifications

• Minimum of 6 months of customer service experience, preferably in distribution.
• Strong knowledge of distribution including shipping and tracking.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Handle high volume of customer inquiries about product availability and pricing.
• Process orders and maintain knowledge of products and services.
• Resolve customer complaints efficiently.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Multitasking

Tools

MS Office

UPS systems

FedEx systems

Job description

Overview

Distribution Customer Service Representative for Central Valley Company - South Fresno, CA

This Jobot Consulting Job is hosted by Sunshine Pennington

Job Details

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $18 - $20 per hour

About Us / Why join us

We are a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally. The Customer Service Representative will need to have attention to detail skills and the ability to learn new processes.

This is a temporary to hire opportunity, Monday through Friday, 8 AM - 5 PM with some overtime during peak season.

Job Details

Are you passionate about customer service and have a knack for problem-solving? Do you have a strong understanding of distribution processes and logistics? If so, we have an exciting opportunity for you! We are currently looking for a Consulting Distribution Customer Service Representative. This role is not just about handling customer inquiries - it is about building and maintaining trust with our customers. We are looking for a team player who is a self-starter, highly organized, and able to work under pressure.

Responsibilities

• Handling a high volume of customer inquiries about product availability, pricing, and shipping.
• Processing orders, forms, applications, and requests.
• Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers.
• Resolving customer complaints in a professional and efficient manner.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise.
• Assisting in the preparation of sales reports and data analysis.

Qualifications

• A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment.
• Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading.
• Excellent communication and interpersonal skills.
• Proven ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills with a focus on customer satisfaction.
• Proficient in data entry and good working knowledge of relevant software (MS Office, in particular).
• Experience with UPS and FedEx systems is a plus.
• Strong understanding of sales and pricing strategies.
• High degree of accuracy and attention to detail.
• Ability to work in a fast-paced, high-pressure environment.

Join our team and help us take our customer service to new heights. This is an excellent opportunity to grow your career with a company that values your skills and expertise. We look forward to hearing from you!

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Compliance

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy

Want to learn more about this role and Jobot Consulting?
Click our Jobot Consulting logo and follow our LinkedIn page!