Customer Operations Manager

Socket.dev; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Retirement savings plan

Health and dental benefits

Disability insurance

Life insurance AD&D

Stock Purchase Plan

Tuition assistance

Adoption assistance

Employee Assistance Program

Job summary

Nokia is seeking a Customer Operations Manager to orchestrate planning and delivery for hyperscale customers, driving predictable fulfillment and improved execution. You will own order fulfilment and collaborate across supply chain teams to optimize processes using Kinaxis, SAP, and MS Office.

Strong communication and stakeholder management are essential as you work to align demand planning with business goals, mitigate risks, and ensure value delivery for customers and the company.

Qualifications

• 15+ years of experience in supply chain management and order fulfilment.
• Bachelor's degree or equivalent practical experience.
• Expertise in Kinaxis, SAP, and MS Office tools.
• Proficiency in requirement analysis and stakeholder management.

Responsibilities

• Act as OPS SPOC towards Customer team about order fulfilment and escalations.
• Perform supply chain management operations and optimization.
• Drive planning synchronization and forecast accuracy with S&OP.
• Contribute to logistics execution to meet targets and cost efficiency.
• Manage delivery schedules, shortages, and daily/weekly updates.
• Own revenue forecasting and risk mitigation in execution plans.

Skills

Supply chain management

Order fulfilment

Stakeholder management

Process improvement

Communication skills

Education

Bachelor's degree or equivalent practical experience

Tools

Kinaxis

SAP

MS Office

Job description

As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment

Responsibilities

• Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
• Performs supply chain Management operations
• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
• Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
• Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
• Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
• Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
• Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
• Drive Allocation requirement for specific customer during Supply chain shortage environment
• Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets

Qualifications

You have:

• 15+ years of experience in Supply Chain Management, Order fulfilment
• Bachelor's degree or equivalent practical experience
• Expertise in Kinaxis, SAP, MS Office tools
• Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
• Strong communication skills and ability to manage complex relationships

It would be nice if you also had:

• Experience with AI Agentic tools
• Familiarity with Hyperscale Business and requirement

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in US:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.