Customer Operations Manager

NOKIA; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Nokia is seeking a Customer Operations Manager in Dallas to orchestrate planning and delivery for hyperscale customers, driving better customer experience and reliable execution.

You will act as OPS SPOC for the customer team, manage end-to-end supply chain processes, optimize forecasting, demand planning, and logistics, and lead cross-functional collaboration with sales, PLM, and finance.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Expertise in Kinaxis, SAP, MS Office tools.
• Proficiency in Requirement Analysis, Stakeholder management, Process Improvement.
• 15+ years of experience in Supply Chain Management, Order fulfilment.
• Strong communication skills and ability to manage complex relationships.

Responsibilities

• Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations.
• Performs supply chain management operations.
• Works to improve supply chain design using best practices and knowledge of internal or external business issues.
• Contributes to supply chain processes and execution, profitability and efficiency for timely services.

Skills

Supply chain management

Order fulfilment

Stakeholder management

Process improvement

Communication skills

Education

Bachelor's degree or equivalent

Tools

Kinaxis

SAP

MS Office

Job description

As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment

• Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
• Performs supply chain Management operations
• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
• Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
• Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
• Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
• Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
• Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
• Drive Allocation requirement for specific customer during Supply chain shortage environment
• Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets

You have:

• 15+ years of experience in Supply Chain Management, Order fulfilment
• Bachelor's degree or equivalent practical experience
• Expertise in Kinaxis, SAP, MS Office tools
• Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
• Strong communication skills and ability to manage complex relationships

It would be nice if you also had:

• Experience with AI Agentic tools
• Familiarity with Hyperscale Business and requirement

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.