Customer Operations Lead — OEM & Production Coordination

Lumencor, Inc.; Beaverton (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Lumencor, Inc. in Beaverton, Oregon is seeking a Customer Operations Coordinator to link commercial and manufacturing teams.

You will manage orders from receipt to shipment, coordinate production and delivery, and serve as a primary contact for internal stakeholders and OEM customers. The role emphasizes attention to detail, clear communication, and collaboration across departments to maintain accurate order status, lead times, and delivery schedules, supporting revenue operations and customer

Qualifications

• 3+ years of experience in customer operations, order management, sales operations, customer service, supply chain coordination, or related role.
• Experience processing and managing customer orders in an ERP, CRM, or manufacturing environment.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Review incoming purchase orders for completeness, accuracy, pricing, terms, and product configuration requirements.
• Process new orders and order changes accurately and efficiently in Lumencor's ERP/manufacturing database system.
• Verify customer information, shipping details, billing information, and product specifications.
• Coordinate with internal stakeholders to resolve discrepancies and obtain missing information required to process orders.
• Maintain accurate order records and supporting documentation.
• Serve as a primary point of contact for customer inquiries regarding order status, lead times, shipments, and delivery schedules.
• Communicate proactively with customers regarding order acknowledgements, anticipated shipment dates, delays, and changes to delivery commitments.
• Develop strong working relationships with procurement, supply chain, and operations contacts at key OEM accounts.
• Lead regular discussions with OEM customers to manage forecasted demand, production schedules, and delivery requirements.
• Resolve customer concerns in a professional and timely manner.

Skills

Order management

Sales operations

Customer service

Supply chain coordination

CRM

ERP systems

Excel

Tools

Salesforce

ERP systems

Manufacturing databases

Job description

Lumencor, Inc. in Beaverton, Oregon is seeking a Customer Operations Coordinator to link commercial and manufacturing teams.

You will manage orders from receipt to shipment, coordinate production and delivery, and serve as a primary contact for internal stakeholders and OEM customers. The role emphasizes attention to detail, clear communication, and collaboration across departments to maintain accurate order status, lead times, and delivery schedules, supporting revenue operations and customer