OEM & Fulfillment Operations Specialist

Research And Developement Industries Inc; Beaverton (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Job summary

Lumencor, Inc. is seeking a Customer Operations Coordinator to bridge our commercial and manufacturing teams in Beaverton, OR.

You will manage customer orders from receipt through shipment, coordinate production and delivery information, and serve as a key contact for OEM customers. The ideal candidate shows exceptional attention to detail, strong communication, and the ability to navigate cross-functional workflows to keep customers informed about order status, lead times, and delivery

Qualifications

• 3+ years of experience in customer operations or order management.
• Experience processing orders in an ERP/CRM or manufacturing environment.
• Strong written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel.

Responsibilities

• Review incoming purchase orders for completeness, accuracy, pricing, terms and product configuration requirements.
• Process new orders and order changes accurately and efficiently in Lumencor's ERP/manufacturing database system.
• Verify customer information, shipping details, billing information, and product specifications.
• Coordinate with internal stakeholders to resolve discrepancies and obtain missing information required to process orders.
• Maintain accurate order records and supporting documentation.
• Serve as a primary point of contact for customer inquiries regarding order status, lead times, shipments, and delivery schedules.
• Communicate proactively with customers regarding order acknowledgements, anticipated shipment dates, delays, and changes to delivery commitments.
• Develop strong working relationships with procurement, supply chain, and operations contacts at key OEM accounts.
• Lead regular discussions with OEM customers to manage forecasted demand, production schedules, and delivery requirements.
• Resolve customer concerns in a professional and timely manner.
• Partner closely with Manufacturing, Procurement, and Shipping teams to ensure orders move through production and fulfillment.
• Monitor inventory availability, build schedules, and production capacity to support customer commitments.
• Participate in demand planning and forecasting activities, including management of a rolling production forecast.
• Support build queue planning by balancing customer priorities, available inventory, and manufacturing capacity.
• Communicate changes in demand, schedule risks, or supply constraints to internal stakeholders.
• Collaborate with Sales and Sales Operations teams to ensure accurate quotations, pricing, and customer records.
• Work with account managers to resolve order-related issues and support customer retention efforts.
• Conduct account audits and maintain required customer documentation.
• Generate and distribute recurring operational, revenue, backlog, and order status reports.
• Assist with post-sales support activities and customer follow-up initiatives.
• Maintain and document standard operating procedures related to customer operations and order management.
• Identify opportunities to improve workflows, reporting, and data quality.
• Partner with IT and Operations teams to enhance internal systems and business processes.
• Support ongoing maintenance of pricing, quoting, and order management data across company systems.
• Assist with customer payment inquiries and past-due account follow-up activities.
• Coordinate with Sales on strategies for resolving delinquent accounts.
• Manage customer communications related to payment notices and penalties.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Time management

Tools

Salesforce

ERP systems

Manufacturing databases

Excel

Job description

Lumencor, Inc. is seeking a Customer Operations Coordinator to bridge our commercial and manufacturing teams in Beaverton, OR.

You will manage customer orders from receipt through shipment, coordinate production and delivery information, and serve as a key contact for OEM customers. The ideal candidate shows exceptional attention to detail, strong communication, and the ability to navigate cross-functional workflows to keep customers informed about order status, lead times, and delivery