Customer Operations Lead (Fully Remote)

HUD; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited AI tools

Equinox membership

401k

Commuter benefits

Full medical/dental/vision covered

Job summary

HUD builds reliable, fair, and open infrastructure for AI data, enabling creators to access high-quality data while labs gain trustworthy data ecosystems. With ~25 researchers, engineers, and operators, HUD offers a fast-growing environment where customer operations and AI tools play a central role in activating and retaining customers across global partners.

The role centers on hands-on collaboration with data suppliers and AI buyers, resolving blockers, and turning recurring issues into

Qualifications

• Experience in customer operations, CRM, and vendor management.
• Ability to leverage AI tools to improve productivity.

Responsibilities

• Own the human-in-the-loop layer of HUD's operations across data suppliers and AI lab buyers.
• Collaborate with GTM engineers to drive customer activation and engagement.
• Jump into customer conversations when a human touch is needed.
• Resolve contract, onboarding, and platform blockers with internal owners.
• Turn recurring issues into better processes and lightweight systems.

Skills

CRM

Vendor management

Customer operations

AI tools

Job description

• Own the human-in-the-loop layer of HUD's operations across data suppliers and AI lab buyers.
• Collaborate with GTM engineers to ensure successful customer activation and engagement.

Key Responsibilities:

• Jump into customer conversations when a human touch is needed.
• Resolve contract, onboarding, and platform blockers with internal owners.
• Turn recurring issues into better processes and lightweight systems.

What We Offer:

• Competitive compensation and 100% covered medical, dental, and vision.
• Offices in SF or Singapore, open to remote with time zone overlap.
• Unlimited AI tool access, Equinox membership, 401k, and commuter benefits.

Who You Are:

• Skilled in customer operations, CRM, and vendor management with strong follow-through.
• Comfortable managing many threads and using AI tools to improve productivity.

HUD

HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).