Customer Operations Coordinator — AgTech Logistics

Gallagher Group Limited; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

eShepherd is Gallagher’s boldest venture, delivering world-first virtual fencing technology for cattle. The Customer Operations Coordinator role in the USA coordinates orders, stock, and logistics to deliver a seamless customer experience across Sales, Customer Success, Technical Support and Operations.

You’ll monitor stock levels, ensure data integrity in ERP/CRM systems, and keep customers and internal teams informed on progress while identifying efficiency improvements to support growth.

Qualifications

• Experience in customer operations, logistics coordination or a similar role.
• Strong organisational skills and exceptional attention to detail.
• Experience working with ERP, CRM or inventory management systems.
• Excellent communication and stakeholder coordination skills.
• A proactive, problem-solving mindset and willingness to take ownership.
• Ability to manage competing priorities in a fast-paced environment.
• Experience in agriculture, AgTech or a related industry is advantageous.

Responsibilities

• Coordinate customer orders from placement through to delivery.
• Manage customer account setup, data integrity and order processing.
• Work with warehousing and freight partners to ensure smooth logistics and fulfilment.
• Monitor stock levels and maintain accurate information across systems.
• Keep customers and internal teams informed on order status and delivery progress.
• Support Customer Success, Sales and Technical Support teams with operational queries.
• Identify opportunities to improve processes, systems and operational efficiency.
• Provide reporting and insights on customer and operational performance.

Skills

Customer operations

Logistics coordination

Sales support

ERP/CRM experience

Stakeholder coordination

Tools

ERP systems

CRM systems

Inventory management

Job description

eShepherd is Gallagher’s boldest venture, delivering world-first virtual fencing technology for cattle. The Customer Operations Coordinator role in the USA coordinates orders, stock, and logistics to deliver a seamless customer experience across Sales, Customer Success, Technical Support and Operations.

You’ll monitor stock levels, ensure data integrity in ERP/CRM systems, and keep customers and internal teams informed on progress while identifying efficiency improvements to support growth.