Customer Operations (Bilingual Spanish)

OpenKrill; United States; À distance; USD 65 000 - 100 000; Plein temps

Résumé du poste

Light is pioneering a deregulated energy platform in the United States. We seek a Retail/Customer Operations team member to support customers, resolve issues, and optimize internal processes for efficiency in ERCOT, PJM, and other markets.

The role requires strong analytics, customer focus, and the ability to collaborate across engineering, product, and operations teams in a fast-paced startup.

Qualifications

• Bilingual in Spanish and English required.
• Experience in retail energy customer service or operations.
• Strong problem-solving and analytical mindset.
• Ability to work independently in a fast-paced startup environment.
• Familiarity with CRM or energy market software is a plus.

Responsabilités

• Serve as the primary point of contact for customer inquiries, ensuring high service levels.
• Troubleshoot and resolve enrollments, billing, payments, and energy usage issues.
• Support retail energy operations including account management and market transactions.
• Analyze customer interactions and processes to identify trends and improvements.
• Collaborate with engineering, product, and operations to streamline workflows.
• Stay informed about deregulated energy market rules and best practices.

Connaissances

Bilingual (Spanish/English)

Customer service

Analytical mindset

Outils

CRM systems

Billing platforms

Energy market software

Description du poste

ABOUT US

The world is electrifying. As we plug in more devices and services, we need new ways to connect to power.

The traditional, one-size-fits-all utility approach, with complicated bills and frustrating customer service, no longer works. At Light, we make it easy to get affordable, renewable electricity by embedding power with the products that consumers already use, from the companies they love.

Light's mission is to power a sustainable and abundant energy future for everyone. We do it by making any company able to sell electricity. With Light's utility-as-API platform, companies from automakers and solar providers to real estate and beyond can offer their own, integrated electricity plans.

Imagine purchasing an electric vehicle that includes unlimited home charging, or solar panels that come bundled with any excess energy you might need from the grid. We're building the flexible future where clean energy shows up wherever customers already are.

We're a Series A company based in Austin, TX. We've found meaningful traction and are now investing aggressively in growth. Join us in building the digital energy infrastructure for the next century of power.

THE ROLE

As a Retail/Customer Operations team member at Light, you will play a key role in ensuring a seamless experience for our customers in deregulated energy markets. You will support the day-to-day operations of our retail energy platform, assisting customers, resolving issues, and optimizing internal processes to enhance efficiency. This role requires strong analytical skills, deep knowledge of retail energy markets (ERCOT, PJM, etc.), and a customer-centric mindset.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
• Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage.
• Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements.
• Analyze customer interactions and operational processes to identify trends and opportunities for improvement.
• Collaborate cross-functionally with engineering, product, and operations teams to enhance the customer experience and streamline workflows.
• Maintain a strong understanding of deregulated energy markets, staying informed about regulatory changes and industry best practices.

WHAT YOU BRING:

• Bilingual (Spanish/English) with excellent communication skills.
• Prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets.
• Strong problem-solving skills and the ability to handle complex customer issues with professionalism.
• A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment.
• Experience with CRM systems, billing platforms, or energy market software is a plus.

Join us in transforming the way companies and consumers interact with energy. Be part of a team that is shaping the future of retail electricity and delivering innovative, customer-friendly energy solutions.