Customer Operations Associate (Progression)

Xcel Energy Inc; Denver (CO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Health Care Reimbursement Account

Health Savings Account (HSA)

Limited-Purpose FSA (if enrolled in H

Long-term disability (LTD)

Employee Assistance Program (EAP)

Fitness Center Reimbursement

Tuition reimbursement

Employee recognition program

Pension

401(k) plan

Vacation

Holidays

Personal Leave

Sick Time

VPTO

Allied benefits package

Job summary

Xcel Energy Outdoor Lighting Group in Denver, CO, is hiring a Customer Operations Associate (Progression). The role is based at Lipan Distribution Center and operates on a hybrid schedule (3 days in office per week).

You will handle customer inquiries, outages, service requests, and billing while coordinating with field crews and contractors to ensure accurate records and timely work completion. Responsibilities include data entry, project support, and delivering exceptional service.

Qualifications

• Knowledge of / skills in SAP, GIS, CRS, and Microsoft Excel are preferred.

Responsibilities

• Respond to customer inquiries by phone and email.
• Process outdoor lighting outages and service requests.
• Coordinate with field crews and contractors.
• Handle billing and account changes; maintain accurate records.
• Perform data entry and data cleanup; support special projects.
• Provide excellent customer service with timely completion of work.

Skills

SAP

GIS

CRS

Microsoft Excel

Tools

SAP

GIS

CRS

Microsoft Excel

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Xcel Energy Outdoor Lighting Group is looking to hire a talented and customer-focused Customer Operations Associate (Progression)! The position is based at our Lipan Distribution Center (LDC), Denver 80223, on a hybrid (3 days per week in office) work schedule.

This position is responsible for responding to customer inquiries by phone and email, processing outdoor lighting outages and service requests, coordinating with field crews and contractors, handling billing and account changes, maintaining accurate customer and asset records, performing data entry and data cleanup, supporting special projects, and providing exceptional customer service while ensuring timely and accurate completion of work.

Knowledge of / skills in SAP, GIS, CRS, and Microsoft Excel are preferred.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

BargainingThe anticipated starting base pay for this position is: $32.05 per hour

This position is eligible for the following benefits:

• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Employee recognition program
• Pension
• 401(k) plan
• Vacation
• Holidays
• Personal Leave
• Sick Time
• Volunteer Paid Time Off (VPTO)

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.

Deadline to Apply: 09/18/26

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.